Reviews

From 76 reviews
Jen Thomas
Jen Thomas

Staff is knowledgeable and friendly. Doesn’t try to sell products that are not needed.

via Google
Ray Mughmaw
Ray Mughmaw

I learned something today and your salesperson was very helpful.

via Google
Ray M
Ray M

I learned something today and your salesperson was very helpful.

David Sheets
David Sheets

CHRIS WAS VERY RAPIDLY RESPONSIVE AND REPAIRS WERE COMPLETED WITH HIS EXCEPTIONAL KNOWLEDGE ABOUT PRODUCT.

via Google
Janet S
Janet S

excellent service and help. thanks!

Michael Mcnair
Michael Mcnair

The people there are very knowledgeable.

via Google
Trevor Weaver
Trevor Weaver

These folks were fantastic to work with. Very friendly on the phone and in person as I was shopping for a spa. They were able to make a delivery and install within a few days of me deciding to purchase. They were able to put me in a …

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via Facebook
Poco Pool
Poco Pool

These guys are GREAT. Super knowledgeable and friendly. Wonderful to work with and ready to help when problems arise. We count on Scott to help keep the pool running all summer!

via Google
Ty Little
Ty Little

Awesome service and they also carry local honey. Great for those spring time allergies for you and your dog!

via Google
Ethel Massing
Ethel Massing

Scott is great! We just bought our house last fall, and he did a great job orienting us to our pool and getting it set up for the year.

via Google
Aaron Miller
Aaron Miller

I moved in to a house with an inground pool 2 years ago. Never had a pool before so I had no clue how to maintain it. I overpaid 2 other places first that didnt do great work and were not helpful when I asked them to teach me the basics. …

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via Google
Rick Hines
Rick Hines

Friendly and courteous service.

Went to Pool Patio and Spas to get seals for a pool pump and Chris informed me that I would also need an additional part.

He got it ordered and delivered to my home when he was in the area, all within a week …

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via Google
Sheridan Shepherd
Sheridan Shepherd

Needed some plumbing parts for my hot tub. Very helpful and got me all the correct pieces!

Response from business owner

Thank you so much for the great review Sheridan. We are always happy when we can keep our customers in hot water. We look forward to helping you in the future. Happy hot tubbin!

via Facebook
Bob Dettmer
Bob Dettmer

Ordered spa products by phone and picked up the next morning, via a handoff at the door! Great service.

Response from business owner

Thank you so much for the great review. It's always a pleasure seeing you!

via Facebook
Linda Kaufmann
Linda Kaufmann

Knowledgeable, helpful, friendly & great customer service! I won’t go anywhere else!

via Google
Dale F
Dale F

You did a great job. Thank you so much

Brian H
Brian H

Pool Patio and Spa are top notch. Family feeling, been with them since I purchased my Hot tub over 10years ago. I trust nobody else except them for everything Hot Tub.

via Google
Jeremy Baker
Jeremy Baker

I called to see if they sold a special tool to replace a jet on my whirlpool tub. They did not sell them but offered to allow me to borrow the one they had for a very small deposit. I would recommend this place to anyone in need of pool or …

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via Google
Jared Kent
Jared Kent

Amazing experience. Best customer service. Just all around your best option for hot tub and pools

via Google
Wayne Burris
Wayne Burris

Called for service and they were there within 1/2 hour. Fixed the problem I was having and helped with some others. Reasonably price for service call and done in 1/2 hour. Was able to order other parts that afternoon and pick up next day

via Google
Cindy Cheney
Cindy Cheney

Troubleshooting is fantastic whenever needed which isn’t often. Warranty is awesome! People are very honest and helpful, it’s more about getting a future customer than a sale. Our tub is 21 yrs. old, just changed the 1/4 hp small pump and …

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via Google
Randy Thornton
Randy Thornton

Fast hot tub repair without any hassle. Scott is a true professional.

via Google
Ed Wright
Ed Wright

They always treat us SO good !!!!

via Google
John Levine
John Levine

Staff was both courteous and knowledgeable. All questions were answered, and when few concerns were expressed, they were addressed promptly. From initial consultation to final installation, they were very professional and helpful. Highly …

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via Google
Trent White
Trent White

Very helpful and the best price I found!

via Google
Richard O
Richard O

Friendly and helpful as always

Jack Ferry
Jack Ferry

Going on my 4th year working at pool patio and Spas I would say I never worked for a company that cares about your well-being as much as here they treat me with respect and I never thought I would find a family and a job at the same time so…

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via Google
Brenda Mossburg
Brenda Mossburg

Went in for chemicals,,,got so much more,,,,Chris n Shanna are knowledgeable, helpful, and wonderful people to work with❤❤❤❤

via Google
Ed Whipp
Ed Whipp

Always fast, friendly service...greeted at the door. Had my merchandise loaded in my car while I was paying. Great place to go.

via Google
Franklin Thomas
Franklin Thomas

Great staff, great service, great prices... Simply great company

via Google
Sarah Bridgwater
Sarah Bridgwater

Great Company with quality products and service! Highly recommend.

via Google
Park Hedges
Park Hedges

Go there ,great deals on pool chemicals

via Google
Nikki Sprunger
Nikki Sprunger

Great service!

via Google
John Moore
John Moore

PP&S has serviced our pool for nearly 15 years. Excellent service.

via Google
john h
john h

I have only excellent things to say about Pool Patio and Spas.

I recently (2019) purchased and had installed a new Hot Springs Grandee hot tub that unfortunately developed a leak immediately after installation. Chris and his competent team …

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via Google
Dennis Creech
Dennis Creech

The service is unparalleled to anyone in town. Scott is knowledgeable and caring and kind. He goes above and beyond to make sure our pool looks nice. My office even called him for help with the water feature at Promenade Park and he took …

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via Google
David Slosson
David Slosson

Love our Hot Springs spa from Pool Patio and Spas. They helped us pick out the right model for our space, gave us a good deal, and were very helpful in bringing the spa to us at the appropriate time. Their expertise in maintenance and …

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via Google
Kim H
Kim H

Kindnesses and you always remember my name I like that as a customer

John Or Susanne E
John Or Susanne E

Most definitely would recommend you!!!

FREDA D
FREDA D

Pool water has never looked better. Need some maintenance completed equipment..thanks guys! Great job

You guys are awesome specials Scott he solves all my needs!

George Miranda
George Miranda

Fast service, there when you need them

via Google
Chris Kammer
Chris Kammer

Love this place!

Pool Patio and Spas is a great company to work for. I love the fact that we offer hot tubs to be used (not sold). As a service technician of 20 years here, it amazes me how our hot tubs are still performing and being used …

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via Google
John M
John M

I have to say I was amazed that you had a new top for our 2004 spa. Thanks for being so helpful. Couldn't ask for better service. Thank you so much.

John Neal
John Neal

They have everything you need for pools and spa

via Google
Barbara Schneider
Barbara Schneider

We purchased a spa in December 2018 and have been nothing but satisfied. The staff were very knowledgeable and helpful, hepling us with every step in the process. We are pretty picky customers and they met all of our expectations. Thanks!

via Google
Charles Lewis
Charles Lewis

We bought a hot tub 6 years ago. The customer service here is fantastic! We were extremely happy with our purchase then and we still are! Always pleasant to work with. Our hot tub is one of the best investments we ever made!

via Google
Shanna Kammer
Shanna Kammer

Pool, Patio and Spas is a great company to work for! I take pride in helping customers find their perfect hot tub! Stop in and say hi, I would love to meet you!

via Google
Bob Cornwell
Bob Cornwell

Purchased our first hot tub here and it was an absolute pleasure. They were very informative and made the buying experience easy. We did a test soak and thought it would be awkward but they made it a very enjoyable experience. Installation …

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via Google
Robert Freewalt
Robert Freewalt

When everyother store was trying to sell me a 400 dollar part to replace the old one, this store was the only one to give me options and saved me a lot of money. Friendly employees and I will continue to do my business here.

via Google
Keaton Reed
Keaton Reed

These guys are exceptional. I’m not the easiest customer in the world as I expect a lot but these guys surpassed my expectations in the end. They answer their phones, respond, stand behind their work. I ended up just replacing my pump …

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via Google
Dianne Hagen
Dianne Hagen

owned and ran by good trust- worthy people. customer service is the best!!

via Facebook
Shanan Miller
Shanan Miller

Pool Patio & Spas did a repair on our jetted tub and were very professional and a good price. I will use them again if a need ever arises.

via Google
Robbie Blough
Robbie Blough

Friendly and helpful staff

Response from business owner

Hi Robbie, thank you very much for your great review of Pool Patio & Spas, Inc. We are glad to hear that our staff was able to help you find everything that you were looking for! Thanks again!

via Google
Peggy Sinclair
Peggy Sinclair

Love this place! Reasonable prices and great staff!

Response from business owner

Hi Peggy, thank you for the five-star review! We were thrilled to have read your review of Pool Patio & Spas, Inc. We work very hard to offer our customers competitive prices combined with an excellent buying experience. We are happy to hear that we did not disappoint. Thanks again for the review, we look forward to seeing you again soon!

via Google
Ash Hole
Ash Hole

Awesome and welcoming. Knows every product in and out

Response from business owner

Thank you for taking time to leave us a review. Our team at Pool Patio & Spas, Inc. is focused on providing knowledgeable customer service and making every guest feel comfortable and understood. Come back soon, have a great weekend.

via Google
Pamela Ake
Pamela Ake

The folks there were great and the products sold were shown beautifully. Pj

Response from business owner

Hi Pamela, thank you for the excellent review of Pool Patio & Spas, Inc! We are so thrilled to hear about the positive experience that you had with us. We work hard to ensure that each one of our customers is treated to the best service possible so that they walk out with just what they came in for. Thanks again for the great review, we look forward to seeing you again soon!

via Google
Kelly Borne
Kelly Borne

We purchased a hot tub from Pool Patio and Spas 13 years ago, and it is still working great! The staff is friendly and knowledgeable. The 2 minor repairs we have needed have both been under $200. We love our tub, but when we need a new one…

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Response from business owner

Thanks for the 5-star review and for choosing Pool Patio & Spas, Kelly! We are thrilled to hear that your hot tub is still running great and that our staff was able to provide you some excellent customer service in selecting your tub. We are happy to have you as a customer and look forward to helping you with your next purchase!

via Google
Becky Coen
Becky Coen

These are the best people to work with! Great job Bill & Donna on putting together a wonderful team to service your clients!

Response from business owner

Thank you Becky for the praise! Our team gives 101% to everyone of our clients!!!

via Facebook
Raymond Kusisto
Raymond Kusisto

This is my second hot tub from this dealer. My other one served me well for 13 years and it was time to downsize, now that the kids have moved on. Love my new hot tub, just like I loved my old one. Donna and Bill have been great to work …

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Response from business owner

Pool Patio & Spas would like to thank you for your five-star review, Raymond! We're so happy that we could provide you with such a long-lasting hot tub. We hope to continue to work with you in the future! Have a great day!

via Google
steven zurcher
steven zurcher

We purchased our spa 30 years ago and have had excellent service from the staff at Pool Patio & Spas. After all these years, they remember us and have been helpful and knowledgeable in addressing all our questions and spa needs. This is a …

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Response from business owner

Thank you for your five-star review, Steven! Our staff here at Pool Patio & Spas strive to ensure that every one of our customers receive excellent service every single time. Be sure to come by again soon! Have a great day!

via Google
Shelli Jennings
Shelli Jennings

After trying to find someone to work on my hot tub for 2 1/2 years Scott came and looked at it and had it going within a week. Thanks Pools Patio & Spas for sending Scott out. And thank you Scott for doing such a great job and being so …

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via Facebook
Diver Driver
Diver Driver

Quality of the spa, price, scheduling, installation, post sale support (exchanged step color) as well as payment flexibility was outstanding. Actually could test the spa in their shop after hours! The spa is super easy to care for, exactly …

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via Google
Mark Scherry
Mark Scherry

The pool was my late father's he past away 2 years ago. The pool sat for 2 years. It was in bad shape. Bill came out put new walls in. It needed a lot of cement work. Bill & Ron did wonders. They worked very hard. It looked great, even …

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via Google
Andy Martin
Andy Martin

Very nice store with great inventory and a family feel.

via Google
Kenton Clark
Kenton Clark

This is the place to go.

via Google
Mike Lepper
Mike Lepper

Great very helpful

via Google
Mark Scherry
Mark Scherry

My father past 2 years ago, pool sat for 2 years,it was in bad shape. Bill came out put in new walls, reshaped the angles to the new walls with cement. Put the new liner in. It fit like a glove. Today when old friends see the pool,they say…

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via Facebook
John Jordan
John Jordan

Donna and Bill were a pleasure to work with. Everybody on their team is so professional and courteous. Always stayed in contact for each step of our installation. So happy with our tub and covana.

Thanks again.

via Google
Geoffrey Eickmann
Geoffrey Eickmann

Nice sales people

via Google
Austin Agler
Austin Agler

Awesome customer service and a pleasure to do business with.

via Google
Danielle Fiedler
Danielle Fiedler

Staff is very friendly and doesn't try to get you too buy things you don't need.

via Google
Todd S
Todd S

If you are interested in a spa you must visit Pool Patio and Spa. I been a customer for over ten years, no problems with my spa whatsoever, but as years go by new models and features are developed which interested me and I traded my hot …

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via Google
Rachel Yarger
Rachel Yarger

We had our hot tub for over 25 years and in a room connected to our bedroom. We enjoyed it all those years and have now moved it to our granddaughter's house for them to enjoy. Some people might think that having it inside would cause …

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via Google
Nicole Platter
Nicole Platter

Nothing but good to say about Pool Patio and Spas! They've been more than helpful and went above and beyond for me. Chris was excellent to work with – very knowledgeable and professional. Would highly recommend Pool Patio and Spas – you won…

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via Google
gary bayman
gary bayman

Our recent purchase of a hot tub has been the best experience ever. From the minute we walked in the door, we were 100% satisfied. From the test soak to the install, what a wonderful experience. All the staff is knowledgeable and friendly. …

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via Google