Pool, Patio & Spas
Reviews
From the moment I walked into the showroom to look at the selection of hot tubs on display, until my new Azure hot tub was installed & I was trained on the operations & care, everyone I met, discussed features & processed the sales …
read moreDenny, We appreciate your kind words. I am glad that you are enjoying your new spa. Thank you for allowing us to meet your expectations and don't hesitate to reach out with any questions or concerns. All of us at Pool Patio and Spas are here to assist you with all of your hot tub needs.
My mother has been using Pool Patio & Spas for a few years since buying her used hottub. She told me they were always quick to schedule her appt. Responable in price and very knowledgeable. The first issue we have have with our hottub I …
read moreSonya, thank you for the great review. It was a pleasure helping you out. We hope you enjoy your new to you hot tub for many years.
Staff is always excellent when helping a customer. Have always been more than pleased with their knowledge and willingness to go above and beyond to help solve the any problems..
Thank you for your five star review! We look forward to helping you with your pool this season and many years to come!
Very friendly front person ,
shop people loaded our hot tub insulated cover.Very pleased with everything
Terrill, thanks for the great review. It was a pleasure working with you. Happy Hot Tubbin!
the stuff is amazing. the whole experience was great i would highly recommend them
Clint, thanks for joining our family of happy hot tubbers. We greatly appreciate you and look forward to helping you out in the future.
We've done business with PP&S for decades, they are the best at what they do!
Jean, it has always been a pleasure. We appreciate the opportunity.
Very helpful. Thanks
Cody, we appreciate the great review.
Very helpful. I sent a text and the associate discovered my problem right away and had a solution
Karl, it was a pleasure helping you out. Keep enjoying your spa.
I had them move a hot tub for me. They were very friendly and helpful. I buy all my chemicals there and they are very friendly and helpful as well.
We appreciate the great review Andrew. Keep enjoying your new hot tub!
Lovely peeps, know their products well. Delivered on time, set up went smoothly, good training on how to maintain. Highly recommend:-)
Sherri, thanks for the great review. It was a pleasure working with you. Happy Hot Tubbin!
Always a great place to do business. All questions and concerns are handled asap. Their products are top grade. My 4 person spa is at least 8 years old and still doing well.
Dave, thank you for letting us know how we are doing. Keep enjoying that hot tub.
I have a 15 year old Bullfrog 3 person hot tub. The control board went out and parts were no longer available. Chris Krammer found a spa pack that would work with my tub. He installed the spa pack and top side control in record time. then …
read moreBob, thanks for the great review. It was a pleasure helping you give your hot tub a little more life. We look forward to helping you in the future.
Always helpful with our swimming pool needs.
Thank you for your five star review! We look forward to helping you with your pool this season and many years to come!
Very helpful and efficient, was not rushed and they explained what everything was for and how to use it.
It was a pleasure working with you Michael. Hope to see you soon, hope you have a great pool season!
Best pool service company in Fort Wayne! Straight forward and will not over sell you on unnecessary products. Exceptional service. Cannot recommend highly enough.
Thank you for your five star review Steve! We look forward to helping you with your pool this season and many years to come!
Only place I will ever go to get supplies
For my pool!!! Staff is very friendly and helpful!!
Andrew, thank you for the review. All of us appreciate it and enjoy working with you!
Friendly people and great service so far!
Thank you for the great review Tom! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!
New owner of a very old spa. Tripping the breaker with a chance of freezing that night, PP&S got to me so quickly, was super friendly and informative, and had me back up and running before they left. One hundred percent satisfied and newly …
read moreCorey thank you for the great review and letting us put some new life into your old hot tub. Enjoy it and happy hot tubbin!
Chris and team did a great job getting out to my house to fix the hot tub. There were multiple problems and he got them all fixed. He was doing in it cold, windy and wet conditions and I appreciated that.
Nate, thank you for the great review and letting us put some new life into your old hot tub. Enjoy it and happy hot tubbin!
This is our third hot tub we have purchased from Pool, Patio and Spas. They stand behind their product and give great service if an issue arises.
Susie, we appreciate your continued business and enjoy keeping you in hot water! Thanks again for all the years you have trusted us to care for your hot tubs.
Purchased last year’s model for a significant discount. Didn’t feel pressured to buy anything. I like that they send somebody out before the install date just to check things out and make sure there won’t be any issues. Delivery was fast …
read moreThank you for the great review Adam! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!
Excellent customer service and no high pressure sales
Thank you for your review Sheila. We are a no pressure company. We invite everyone to visit our showroom to take a look for themselves. When you are ready, we are ready.
Shana is amazing! She was so very helpful. The process was smooth as well. She let our son come in and enjoy the hot tub in the showroom. The set up for the hot tub was quick and the electrician they referred was great too! We love our hot …
read moreThank you for the great review Chelsea! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!
Scott was fast, efficient & very knowledgeable with assessing & fixing our hot tub. We will be loyal customers from here on out.
Jennifer, thank you for the review. All of us appreciate it and enjoy working with you.
Excellent and prompt service . We will always use their maintenance for any of our Spa needs
Jeff, you have trusted all of us at Pool Patio and Spas for a long time to care for your hot tub. We appreciate you and hope you get to keep making memories for many more years in your hot tub!
Friendly, knowledgeable and timely!
Thank you Paul, we look forward to helping you out in the future.
Awesome service! We have had them out twice this year and their speediest to get the spa fixed was amazing.
Thank you Matt, we appreciate the opportunity to work with you.
Went in just window shopping. Staff member was very courteous and not pushy. They sell hot springs tubs which are rated well and they appear to stand by them. They definitely convinced me to come to them when we are ready. Thx again.
Thank you for your review. We are a no pressure company. We invite everyone to visit our showroom to take a look for themselves. When you are ready, we are ready.
Scott is the man!
Thank you so much Brandon! We appreciate your 5 star review and look forward to serving you in the future!
I recently purchased a Hot Spring Envoy. I got lucky and they had one on the floor that was available and they had it delivered and installed within 2 weeks. Most places had a substantially longer wait time. They also scheduled the …
read moreThank you for the great review David! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!
Chris has always given us the best service and support for our awesome Grande tub. We will continue to do all our pool and spa business with Pool Patio and Spas!
Thanks Rick! It is always a pleasure speaking to you. Reach out if we can be of further assistance.
Awesome customer service!!!
Thank you so much Jason! We appreciate your kind words and look forward to serving you in the future!
Very easy to work with and install was quick, accurate and hassle free. Great place to buy a hot tub.
Thank you for the great review Todd! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!
Readily available for my needs. Very friendly and knowledgeable.
Thank you for letting us know how we are doing. It was a pleasure meeting you and we look forward to helping you out in the future.
Quick, straight to the point and fair prices.
We appreciate the great review. Pool Patio and Spas has been providing quality products and services to our customers for over 55 years.
Good customer service
Eric, Thank your for letting us know how we are doing. We look forward to helping you out in the future.
Incredibly responsive, fast service
Adam, we appreciate the great review. Thanks for choosing us to keep your hot tub running. We look forward to helping you in the future.
Amazing customer service!
Thor, Thank your for letting us know how we are doing. We look forward to helping you out in the future.
Truly top-notch friendly care. Knew exactly what they were doing and got the job done. Highly recommend them
Thank you for being our customer! We're glad you were pleased with the service changing the circulating pump in the hot tub. Please let us know if you need anything else.
They always have very capable, nice owners to help you. They helped me immediately to fi d all the chemical Susie's and test strips that I was looking for for my spa to keep it perfect and fresh !
Thanks for that great review Diana. We feel like we've got the best customers in the world and clients like you make this work fun and meaningful for us.
This company has went above and beyond my expectations. I have had trouble w my hot tub for 3 months and they have came and worked on it multiple times. First it was a heater, then a sensor, and then a clogged filter. It has been running…
read moreJason, all of us at Pool Patio and Spas Inc. appreciate you choosing us for your hot tub repair needs. I am glad we were able to keep you in hot water! Please reach out if we can be of further assistance.
Great place to work with when you have with a spa or are looking to purchase one.Experienced a water leak in my 23 yr.spa that is inside the Home and was able to send pictures to Chris and he came out, repair the items that I need fixed …
read moreBob, it has been a pleasure keeping your hot tub running all of these years. We appreciate you and look forward to keeping your hot tub running.
Very helpful, knowledgeable, and responsive.
Thank you so much Dan! We appreciate your kind words and look forward to serving you!
We have been getting pool supplies here for several years and now use some of the pool services. Love this company they never try to sell you products you don't need they are very knowledgeable. Great customer service and friendly and …
read moreWe will be here for you for many more years to come! Thank you for being a long time customer! Hope to see you soon!
Always such friendly people working there. Very quick to help with questions or concerns. Best place to shop for your pool or spa needs.
Thanks for being so pleasant!
Thank you so much Norma! We appreciate your kind words and look forward to serving you!
Opening the pool went fast, and perfect just like it is every year. Scott does a fabulous job and always here when he says he’s going to be here
Thankyou for the kind words. We are always striving to prompt and reliable.
Quick response, quick fix , thank you!!!
You are very welcome Dave, we are always glad to help you out. Thanks for trusting us to care for your hot tub!
The fella there is very knowledgeable and helpful!
Kim, I am glad we could be of service. Thanks again for choosing Pool Patio and Spas!
Order a pool should be in this month
They always have incredible service, and are a pleasure to work.
Thank you so much Andy! We appreciate your kind words and look forward to serving you!
Pool Patio and Spas has provided me A+ service for my residential hot tub. They are super friendly, highly experienced and most knowledgeable about all things related to my outdoor spa. They have provided a repair to my electrical …
read moreMari Anna, we appreciate the great words and confidence you have in us. I will let Jack know. It is always a pleasure speaking with you. Keep enjoying your great hot tub!
Scott represents them really well. He takes care of our entry fountains as if you were walking in to his business. He lets me know if there is anything wrong or if there is something he would like to try.
He stays on top of any issues and …
read moreThankyou for the review. Your satisfaction is important to us. Looking forward to our continued relationship.
Friendly willing to help very knowledgeable!
Thank you so much Dave! We appreciate your kind words and look forward to serving you!
This business has superb customer service. Anytime we have had questions or concerns with our new hot tub, they have been helpful and sent technicians to our home. We couldn't ask for a better response! Thank you!
Thank you for the review Kim! If there is anything you need please don't hesitate to let us know.
I cannot say enough great things about these people, the company, the dedication, and the willingness to solve issues.
I am on a cruise ship and my spa powered off right as Indiana is to get a cold snap
I called and shayna and the guys …
read moreThank you for your kind review Chad! We couldn't be happier to welcome you to our HotSpring family. Happy hot tubbing! If there is anything you need please don't hesitate to let us know.
We love our new hot tub! From the showroom to delivery to installation, Pool Patio & Spas, Inc.'s staff were knowledgeable, courteous and efficient! Even with delays in production & shipping due to the pandemic, we were kept informed on …
read moreThank you for your kind review Rob! You and Leah were a great pleasure to deal with and we couldn't be happier to welcome you to the HotSpring family. Happy hot tubbing!
Scott hooked me up with jacuzzi parts I needed. Knowledgeable and friendly
You're very welcome. Thankyou for the review.
The service was early and very pumped and the service man was very courteous and helpful to sums up thanks again
Richard, thanks again for using us to service your hot tub. We look forward to supporting you and your hot tub for years to come.
We stopped in with beginner questions on a hot tub purchased elsewhere and received excellent service and the proper chemicals we needed. We will definitely be regular customers!
Thank you for the review! If there is anything you need please don't hesitate to let us know.
Timely, informative, helpful customer service. Great products, awesome communication. We trust them for all our pool needs,.
Thankyou for the 5 star review. Happy to help any way we can.
Just great service!!!! As well as selling the very best of products..Hot Springs Spa..far superior to its competitors
Couldn’t have asked for more. These guys know their stuff!
The best place to go to if you ever need anything for your spa. Service was wonderful and people are friendly.
Service is prompt, dependable, and the pool looks amazing every week.
Scott is always concerned with how the units are running and seamless when he comes you don’t even know he’s there gets a job done and he’s gone. I’ve had other pool …
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I've been using Pool Patio & Spas for years for my pool. I've used them for opening and closing, repairs, testing water quality, and buying chemicals. Scott is great, definitely an expert I trust for questions on pumps, maintenance or …
read moreThankyou for the review. Happy to help out
Very friendly, professional and helpful. They sold me what I needed for my pool, and nothing I didn’t need. Customer service was second to none!
Thank you so much Veronica! We appreciate your kind words and look forward to serving you!
We, my wife and I, use our Hot Springs Hot tub almost daily. This is our second Hot springs Hot Tub (the first we left with a home we sold). The staff at Pool Patio & Spas we helpful, friendly, and knowledgeable. They followed up on our …
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Staff was really friendly and did a wonderful job cleaning out our hot tub. Also was very knowledgeable and helped answer all of our questions!
Pool Patio and Spa Quality of service is Exceptional! They go well beyond my expectation, always ready to help with Smile. I will recommend them without any reservation. Anil
Pools Patios & Spa did an above excellent job
In setting up our new Spa at our home. They had to negotiate the spa downhill for about 50 feet and then install it between a brick column and the house leaving 3 to 4 inches on each side. They…
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Our family has been using Pool Patio and Spas for decades. Support them by being loyal to businesses dedicated to providing the best products and services to their customers. They are always kind, helpful, and honest. Join the happy …
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Great folks to deal with. They was able to obtain parts and made repairs promptly.
Friendly staff. Great communication and easy to work with.
Every one is friendly and knowledgeable. I have worked with 2 other pool companies and and horrible experiences. I want to give praise to Scott who was able to solve a problem other companies couldn't fix or wouldn't fix. THANK YOU.
The nicest people and always so helpful!! I won’t go anywhere else!!
I very much appreciate the service I get from Pool Patio & Spas. The employees know their business and it makes it nice for customers.
The pool looks great, they solved our problem. The crew was professional and thorough Thank you
The folks at PP&S have been perfect! It’s like dealing with family. A laid back approach with great service. Jobs are always done right and on time. I recommend PP&S to all my friends.
Great prompt service
Pools, Patios, and Spas (especially Chris) is amazing. When shopping for a hot tub, everyone said the dealer can make or break your experience, because you will deal with them for service of your hot tub. I am so grateful we chose this …
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Was looking for some chlorine tablets in fort Wayne Indiana nobody has the 1-in tablets stopped in at pool patio & spa inc. and the gentleman there was very professional very polite and very helpful didn't have what I was looking for but …
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I have not been into this place since I was a kid going with my mom for pool chemicals and they are still the friendliest people to work with. I am new to the pool maintenance world and appreciate them taking the time to explain what is …
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Staff is always friendly and very knowledgeable about pools and spas. Competitive pricing on supplies. Check them out for yourself.
It went great. Very good customer service. We shall return for our spa needs. Thanks.
Good people always helpful!
Found a hayward pump when other pool places would say there was none available, highly recommend pool patio and spas!
Our Olympic pool is 26 years old. I knew we were in trouble this spring when the water level was below the skimmer. The skimmer and filter were cracked due to improper winterizing. Scott and Spencer came down and assured us it was fixable. …
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We were very pleased with how quick they got us on their busy schedule.
Scott and Spencer replaced the skimmer and filter top on our above ground pool that were damaged by ice due to an improper closing from another pool company in Ft. …
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Great customer service and very knowledgeable!! Thank you.
You are always so friendly and helpful. Thank you
Excellent company with excellent staff — highly recommend them
They are great to work with. They do a great job.
Very helpful and courteous, not pushy on buying anything.
They did well cleaning my spa. Always terrific!
Kindnesses and you always remember my name I like that as a customer! It always great love the new 👀
Very knowledgeable Pool and Spa experts. They have great American made products and the new showroom is amazing! Highly recommend.
We appreciate their service and knowledge!
Thank your for letting us know how we are doing. We look forward to helping you out in the future.
Highly recommend. Chris went out of his way to help us.
Shanna was super helpful and got me all the pool parts I was needing. Friendly and fast, I highly recommend!
Chris was good and did a great job solved the problem
