Reviews

From 202 reviews
Joe Pauken
Joe Pauken

They helped us secure a temporary heating element for our hot tub, and performed the required fix to get our tub back in working order. Excellent customer service!

via Facebook
Amanda Roach
Amanda Roach

Chris is amazing! He is extremely knowledgeable and friendly. He’s honest about what you need and will not try to upset or gouge you. We ordered a new hot tub during the pandemic with a month wait time. When the company took longer than …

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via Facebook
Selena Godfrey
Selena Godfrey

Great people great place to shop. Truckers no problem being unloaded.

via Google
Selena Frazier
Selena Frazier

What a great place. Excellent management.

via Google
Leigh Smith
Leigh Smith

Good Folks, responsive and fairly priced!

via Facebook
Steve Eck
Steve Eck

These guys are very good at customer service. Had scheduled some elements to be replaced and the elements had went bad before the scheduled date. Due to the inclement weather that was forecasted, and knowing there was no heat to my spa …

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via Google
Todd Rynders
Todd Rynders

The staff has been extremely helpful and we enjoy our new hot tub.

via Google
Rich Cromwell
Rich Cromwell

Superb Service and competitive prices

via Facebook
Julie Steininger
Julie Steininger

They were very helpful. Fixed the problem in no time. Now we can enjoy the hot tub again!!!!

via Google
Samuel Lash
Samuel Lash

They were very professional and quick

via Google
Jessica Culler
Jessica Culler

Thank you for fixing my hot tub!!! Your workers were so nice and helpful. They did such a fantastic job! I can’t wait to buy another product from you !

via Google
JE Garbash
JE Garbash

It's winter out you're hot tubs down to 70°. What do you do you call pool patios and spas they send out a technician who immediately diagnose the problem being electronic board replacement was in hand and installed how about that up to 102…

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via Google
Scott Hagen
Scott Hagen

I believe pool and patio has some of the most dedicated and knowledgeable staff in town.

via Google
Martha Hoeppner
Martha Hoeppner

Always helpful and friendly. Thanks

via Google
Douglas Wright
Douglas Wright

Really happy with our experience at Pool patio and spas. They helped us pick out the right hot tub for our family. The team installed it very professionally and explained how to use and maintain the tub. Our family is loving the time we get…

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via Google
Cathy Rupley
Cathy Rupley

Had the Chemicals I needed. Excellent service!!

That's why that it's the only place I shop for my Hot Tub supplies!!

And I bought my Tub there 14 years ago. Hot Springs is an Excellent Hot Tub Brand!!

via Google
David B
David B

Great service ,on time ,professional technicians and very personable and explained what was being done to fix my heat pump 👍

roger dinius
roger dinius

Very friendly knowledgeable service!

Went out of their way to help me.

via Google
Paula Stauffer
Paula Stauffer

If you want honest informative people then this is the place! They know their products, they care about their customers and they go above and beyond! Very professional and just good down to earth people! They don’t stop after the sale. …

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via Facebook
karen chaney
karen chaney

The sales people are fantastic, they treat people real good

via Google
Allen We
Allen We

Best people to work with

via Google
Stephanie Smith
Stephanie Smith

Very prompt, professional, knowledgeable service. What else should I want?!

via Google
William Langschied
William Langschied

Pool Patio & Spas is a great place. Very pleasant and helpful.

via Google
Carole Wohlford
Carole Wohlford

Have dealt with Pool Patio since 1991. Friendly and very helpful. Very few service calls needed but very responsive in fixing any problems we had

via Google
sergio rivera
sergio rivera

We love our new Flash!!! If you are looking for a hot tub look no further. Shanna and Chris helped us select the right tub for our needs. They went through the entire setup process at the store and when the tub was delivered. When you buy …

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via Google
Larry Stark
Larry Stark

Yes I would recommend them very much larry stark

Response from business owner

Thank you so much!😊

via Facebook
Wm Lisa Clark Adkins
Wm Lisa Clark Adkins

We purchased our hot tub from them. Super helpful. Great when you give them a call and ask question

The service is where they also shine above their competitors. Good people to do business with.

via Facebook
Sue Johnson
Sue Johnson

Your service is excellent! I trust you with my spa.

via Google
Nidhi Jayswal
Nidhi Jayswal

We just got our endless pool and it’s totally worth it. Mr Chris and his team was wonderful . They set up our pool and helped us very patiently every time we had questions. We are enjoying it to the fullest. Definitely recommend it.

via Google
Sandy Bradtmiller
Sandy Bradtmiller

Always friendly and can answer our questions with regards to any troubles or concerns we have with spa

via Facebook
Jane Dailey
Jane Dailey

they where very thorough and nice I will send my friends and family. Ill give them 5 stars

via Facebook
Derek Huntington
Derek Huntington

Very friendly people. Very prompt and professional.

via Facebook
Brett N
Brett N

Everything went well look forward to having you opening my pool in the spring thanks

Nedra Hiday
Nedra Hiday

Adequate and prompt service

via Facebook
Alexandra Bansal
Alexandra Bansal

Scott is very attentive and has kept our pool sparkling for many summers. They take care of pool and spa cleaning, mechanical/electrical maintenance and water balancing with no supervision required. They are trustworthy, reliable and would …

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via Google
Wayne Brooks
Wayne Brooks

They was timely, did work throughly, and cleaned up after closing.

via Google
Anthony Cheng
Anthony Cheng

Very smooth and efficient service. Regrettable delay of spa cover by manufacturer, but once received Pool, Patio & Spas contacted us , installed the cover, and serviced our spa. We were very happy with the service. Will definitely call them…

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via Google
Anjum Dada
Anjum Dada

Great service and communication, highly recommend them .

via Google
Ben Williams
Ben Williams

Got a great deal on a hot tub. I love shopping local. Quick and efficient.

via Google
Todd Campbell
Todd Campbell

Very helpful with all questions regarding your hot tub!! I will continue doing business with them.

via Google
Bruce M
Bruce M

Service and installation was great 5 stars

Jessica Jordan
Jessica Jordan

Always very friendly and helpful.

via Google
Michael Waters
Michael Waters

We always have a great experience with this company!

via Google
Fort Wayne Gutter Cleaning Service & More
Fort Wayne Gutter Cleaning Service & More

Chris is the best Hottub technician in the state of IN.

Pool Patio & Spas is quick to respond to service requests, they have excellent customer service, and they have fair prices. High quality work!

I HIGHLY recommend them for any spa or …

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via Google
Robert Severinac
Robert Severinac

We have had our hot tub for over 18 years! The few times it needed service was prompt and successful every time. Never once has Chris suggested we need to get a new hot tub. Great place to buy and be taken care of for years!

via Google
William A
William A

Just posted a 5 star rating for your company. You've earned it.

dan adkins
dan adkins

We have been a customer for years. We bought our hot tub from them several years and they made the experience very positive. Since that time we have needed their help and advice on several items and they have always been super helpful and …

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via Google
Kris Behringer
Kris Behringer

Extremely satisfied with my first experience with Pool Patio & Spas, Inc. I was in need of a part for my pool pump and could not find one locally. No one was able to get a part in less than 10 days, but Pool Patio got it for me the next day…

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via Google
Vicki P
Vicki P

Everything went very well and I love my hot tub 😌

Sheila Dick
Sheila Dick

I went to Pool, Patio and Spa for a part for my intex inflatable pool. I was quickly supplied a part that was not available online. The charge was the same as the price online and was good quality!

via Google
Kandace B
Kandace B

Absolutely love the care of your associates.

Sandy Huntington
Sandy Huntington

Pool Patio & Spas helped out so much. This year when our inground pool was opened, it was very cloudy and the chlorine wasn’t registering although there had been a lot of chlorine put into the pool. We struggled with this problem, multiple …

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via Google
Larry hohe
Larry hohe

Reached out Pools & Spas through website parts for an older pool. They replied quickly with information that I was in need. I able to order the parts through them and as

They promised the parts arrived on schedule.

I so pleased with the …

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via Google
Cindy & Donald S
Cindy & Donald S

I am very happy with the very kind and helpful people at Pool Patio & Spas. They always go out of their way to help me. If they don't have what I want they always do every thing they can to find it for me. As for me I don't …

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Mike Miles
Mike Miles

Sales rep was extremely knowledgeable, helpful and courteous. Will be returning to Pool Patio and Spa for future supplies for our pool.

via Google
Thomas Gomez
Thomas Gomez

I would recommend this company to everyone ! Such great people who care and listen ! Especially Scott, what an awesome fellow !

via Google
Bing F
Bing F

Thanks for coming out so quickly and fixing our problem ! Excellent service, you both deserve a raise. I know the chocolates were not enough!'... 👍

Huston Smith
Huston Smith

Fast, friendly service. Very helpful!

via Google
Shane Stieglitz
Shane Stieglitz

Very professional and helpful. Always appreciate going the extra mile to help maintain and older unit. Thanks so much.

via Google
Jen Thomas
Jen Thomas

Staff is knowledgeable and friendly. Doesn’t try to sell products that are not needed.

via Google
Ray Mughmaw
Ray Mughmaw

I learned something today and your salesperson was very helpful.

via Google
Ray M
Ray M

I learned something today and your salesperson was very helpful.

David Sheets
David Sheets

CHRIS WAS VERY RAPIDLY RESPONSIVE AND REPAIRS WERE COMPLETED WITH HIS EXCEPTIONAL KNOWLEDGE ABOUT PRODUCT.

via Google
Janet S
Janet S

excellent service and help. thanks!

Michael Mcnair
Michael Mcnair

The people there are very knowledgeable.

via Google
Trevor Weaver
Trevor Weaver

These folks were fantastic to work with. Very friendly on the phone and in person as I was shopping for a spa. They were able to make a delivery and install within a few days of me deciding to purchase. They were able to put me in a …

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via Facebook
Poco Pool
Poco Pool

These guys are GREAT. Super knowledgeable and friendly. Wonderful to work with and ready to help when problems arise. We count on Scott to help keep the pool running all summer!

via Google
Ty Little
Ty Little

Awesome service and they also carry local honey. Great for those spring time allergies for you and your dog!

via Google
Ethel Massing
Ethel Massing

Scott is great! We just bought our house last fall, and he did a great job orienting us to our pool and getting it set up for the year.

via Google
Aaron Miller
Aaron Miller

I moved in to a house with an inground pool 2 years ago. Never had a pool before so I had no clue how to maintain it. I overpaid 2 other places first that didnt do great work and were not helpful when I asked them to teach me the basics. …

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via Google
Rick Hines
Rick Hines

Friendly and courteous service.

Went to Pool Patio and Spas to get seals for a pool pump and Chris informed me that I would also need an additional part.

He got it ordered and delivered to my home when he was in the area, all within a week …

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via Google
Sheridan Shepherd
Sheridan Shepherd

Needed some plumbing parts for my hot tub. Very helpful and got me all the correct pieces!

Response from business owner

Thank you so much for the great review Sheridan. We are always happy when we can keep our customers in hot water. We look forward to helping you in the future. Happy hot tubbin!

via Facebook
Bob Dettmer
Bob Dettmer

Ordered spa products by phone and picked up the next morning, via a handoff at the door! Great service.

Response from business owner

Thank you so much for the great review. It's always a pleasure seeing you!

via Facebook
Linda Kaufmann
Linda Kaufmann

Knowledgeable, helpful, friendly & great customer service! I won’t go anywhere else!

via Google
Dale F
Dale F

You did a great job. Thank you so much

Brian H
Brian H

Pool Patio and Spa are top notch. Family feeling, been with them since I purchased my Hot tub over 10years ago. I trust nobody else except them for everything Hot Tub.

via Google
Jeremy Baker
Jeremy Baker

I called to see if they sold a special tool to replace a jet on my whirlpool tub. They did not sell them but offered to allow me to borrow the one they had for a very small deposit. I would recommend this place to anyone in need of pool or …

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via Google
Jared Kent
Jared Kent

Amazing experience. Best customer service. Just all around your best option for hot tub and pools

via Google
Wayne Burris
Wayne Burris

Called for service and they were there within 1/2 hour. Fixed the problem I was having and helped with some others. Reasonably price for service call and done in 1/2 hour. Was able to order other parts that afternoon and pick up next day

via Google
Cindy Cheney
Cindy Cheney

Troubleshooting is fantastic whenever needed which isn’t often. Warranty is awesome! People are very honest and helpful, it’s more about getting a future customer than a sale. Our tub is 21 yrs. old, just changed the 1/4 hp small pump and …

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via Google
Randy Thornton
Randy Thornton

Fast hot tub repair without any hassle. Scott is a true professional.

via Google
Ed Wright
Ed Wright

They always treat us SO good !!!!

via Google
John Levine
John Levine

Staff was both courteous and knowledgeable. All questions were answered, and when few concerns were expressed, they were addressed promptly. From initial consultation to final installation, they were very professional and helpful. Highly …

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via Google
Trent White
Trent White

Very helpful and the best price I found!

via Google
Richard O
Richard O

Friendly and helpful as always

Jack Ferry
Jack Ferry

Going on my 4th year working at pool patio and Spas I would say I never worked for a company that cares about your well-being as much as here they treat me with respect and I never thought I would find a family and a job at the same time so…

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via Google
Brenda Mossburg
Brenda Mossburg

Went in for chemicals,,,got so much more,,,,Chris n Shanna are knowledgeable, helpful, and wonderful people to work with❤❤❤❤

via Google
Ed Whipp
Ed Whipp

Always fast, friendly service...greeted at the door. Had my merchandise loaded in my car while I was paying. Great place to go.

via Google
Franklin Thomas
Franklin Thomas

Great staff, great service, great prices... Simply great company

via Google
Sarah Bridgwater
Sarah Bridgwater

Great Company with quality products and service! Highly recommend.

via Google
Park Hedges
Park Hedges

Go there ,great deals on pool chemicals

via Google
Nikki Sprunger
Nikki Sprunger

Great service!

via Google
John Moore
John Moore

PP&S has serviced our pool for nearly 15 years. Excellent service.

via Google
john h
john h

I have only excellent things to say about Pool Patio and Spas.

I recently (2019) purchased and had installed a new Hot Springs Grandee hot tub that unfortunately developed a leak immediately after installation. Chris and his competent team …

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via Google
Dennis Creech
Dennis Creech

The service is unparalleled to anyone in town. Scott is knowledgeable and caring and kind. He goes above and beyond to make sure our pool looks nice. My office even called him for help with the water feature at Promenade Park and he took …

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via Google
David Slosson
David Slosson

Love our Hot Springs spa from Pool Patio and Spas. They helped us pick out the right model for our space, gave us a good deal, and were very helpful in bringing the spa to us at the appropriate time. Their expertise in maintenance and …

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via Google
Kim H
Kim H

Kindnesses and you always remember my name I like that as a customer

John Or Susanne E
John Or Susanne E

Most definitely would recommend you!!!

FREDA D
FREDA D

Pool water has never looked better. Need some maintenance completed equipment..thanks guys! Great job

You guys are awesome specials Scott he solves all my needs!