Reviews

From 372 reviews
Gayle Passovoy
Gayle Passovoy

Incredibly dependable and good. I recommend Pool Patios & Spas all summer long! (And once I get a spa to go with our pool, winter too perhaps!)

via Google
Karen Heimann
Karen Heimann

Jack is awesome-knowledgeable and very kind! I love my hot tub. I feel that hot tubs are not a luxury, but a necessity as I use mine twice a day!

Response from business owner

Karen, thanks for letting us know how we are doing. We appreciate the feedback! We look forward to helping you with your hot tub for many years to come!

via Google
Janet Riggle
Janet Riggle

I have been doing business with Pool Patio and Spas for several years and have never been disappointed in their service, parts, or supplies for my hot tub. They have been wonderful!

Response from business owner

Thank you Janet for choosing us to care for your hot tub. We appreciate it, keep enjoying your hot tub!

via Google
Janet Hoover
Janet Hoover

They have been very helpful in teaching me how to get the chemicals balanced.

Response from business owner

Janet, thanks for joining our family of happy hot tubbers. We look forward to helping you with your hot tub for many years to come!

via Google
John Roberson
John Roberson

You all are great!!

Response from business owner

John, thanks for the great review! It is always a pleasure.

via Google
Steve Collins
Steve Collins

I’ve been out of town. These guys took care of everything. Great job, highly recommended.

Response from business owner

Steve, thanks for letting us know how we are doing. We appreciate the feedback!

via Google
Randy Reed
Randy Reed

Great People and products

Response from business owner

Julia and Randy, thanks for joining our family of happy hot tubbers. We look forward to helping you with your hot tub for many years to come!

via Google
Christine “She Shed Adventures” Skinner
Christine “She Shed Adventures” Skinner

We have had our Hot Springs hot tub for seven years and have received the most amazing service. They really do care about their customers and do the best they can. I would highly recommend them for any spa or pool. We also bought our …

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Response from business owner

Thank you for your five star review! We look forward to helping you with your pool and hot tub for many years to come!

via Google
Kim Freiburger
Kim Freiburger

The staff is amazing. They help us keep our pool and hot tub in good shape they the year.

Response from business owner

Thank you for your five star review! We look forward to helping you with your pool and hot tub for many years to come!

via Google
David Friedrich
David Friedrich

I have been a customer with Pool, Patio & Spas for almost 35 years! Nothing but the best from the previous owners to the present owners!

Response from business owner

David, we appreciate your kind words. It has always been a pleasure working with you. We are still under the same ownership but plan on offering you and everyone else the same great service when the transition takes place. Thanks again and keep enjoying your spa!

via Google
Dave McKinnon
Dave McKinnon

These guys are great at taking care of business. I had a breaker kick out and they got to me the next day had a breaker in the truck and it was fixed quickly. So glad to have my hot tub back running. Thanks Chris

Response from business owner

You are very welcome Dave. We appreciate the great review. Keep enjoying your hot tub.

via Google
Linda Zehr
Linda Zehr

Always a pleasure to deal with Pool Patio & Spas!

Response from business owner

Linda, thank you for letting us know how we are doing. We appreciate all the years you have used us for your hot tub service needs.

via Google
Gina Wyatt
Gina Wyatt

I appreciate their in stock products! We needed to close our pool TONIGHT and they had our pool cover in stock. And I love the convenient location, five minutes from our house. I’ll definitely stop in during pool season next year!

Support …

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Response from business owner

Thank you for your five star review! We look forward to helping you with your pool for many years to come!

via Google
Jessica P.
Jessica P.

I have used Pool and Patios for years. Scott has always taken good care of me and his staff is great too. He has went above and beyond on two occasions for me, three if we want to get technical. Saved me coming home to a disaster dealing …

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Response from business owner

Thank you for your five star review! We look forward to helping you with your pool this season and many years to come!

via Google
Harold Ake
Harold Ake

We needed a product for our hot tub. They helped us out.

Response from business owner

Harold, thanks for the great review. It was a pleasure working with you. Happy Hot Tubbin!

via Google
Reed Nicholson
Reed Nicholson

Very knowledgeable and helpful. They’ll diagnose the problem and fix it quickly or walk you thru the complexities of fixing it yourself if you’re into that. Chris is great.

Response from business owner

Reed, it was a pleasure working with you. I hope you get many more years out of your hot tub!

via Google
Brian Greiner
Brian Greiner

They are the best!

Response from business owner

Thank you for your five star review! We look forward to helping you with your pool this season and many years to come!

via Google
Denny Benson
Denny Benson

From the moment I walked into the showroom to look at the selection of hot tubs on display, until my new Azure hot tub was installed & I was trained on the operations & care, everyone I met, discussed features & processed the sales …

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Response from business owner

Denny, We appreciate your kind words. I am glad that you are enjoying your new spa. Thank you for allowing us to meet your expectations and don't hesitate to reach out with any questions or concerns. All of us at Pool Patio and Spas are here to assist you with all of your hot tub needs.

via Google
sonya franklin
sonya franklin

My mother has been using Pool Patio & Spas for a few years since buying her used hottub. She told me they were always quick to schedule her appt. Responable in price and very knowledgeable. The first issue we have have with our hottub I …

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Response from business owner

Sonya, thank you for the great review. It was a pleasure helping you out. We hope you enjoy your new to you hot tub for many years.

via Google
Connie
Connie

Staff is always excellent when helping a customer. Have always been more than pleased with their knowledge and willingness to go above and beyond to help solve the any problems..

Response from business owner

Thank you for your five star review! We look forward to helping you with your pool this season and many years to come!

via Google
Terrill Stults
Terrill Stults

Very friendly front person ,

shop people loaded our hot tub insulated cover.Very pleased with everything

Response from business owner

Terrill, thanks for the great review. It was a pleasure working with you. Happy Hot Tubbin!

via Google
Clint Combs
Clint Combs

the stuff is amazing. the whole experience was great i would highly recommend them

Response from business owner

Clint, thanks for joining our family of happy hot tubbers. We greatly appreciate you and look forward to helping you out in the future.

via Google
Jean Porter
Jean Porter

We've done business with PP&S for decades, they are the best at what they do!

Response from business owner

Jean, it has always been a pleasure. We appreciate the opportunity.

via Google
Cody Falk
Cody Falk

Very helpful. Thanks

Response from business owner

Cody, we appreciate the great review.

via Google
Karl Cordes
Karl Cordes

Very helpful. I sent a text and the associate discovered my problem right away and had a solution

Response from business owner

Karl, it was a pleasure helping you out. Keep enjoying your spa.

via Google
andrew McComb
andrew McComb

I had them move a hot tub for me. They were very friendly and helpful. I buy all my chemicals there and they are very friendly and helpful as well.

Response from business owner

We appreciate the great review Andrew. Keep enjoying your new hot tub!

via Google
Sherri Albrecht
Sherri Albrecht

Lovely peeps, know their products well. Delivered on time, set up went smoothly, good training on how to maintain. Highly recommend:-)

Response from business owner

Sherri, thanks for the great review. It was a pleasure working with you. Happy Hot Tubbin!

via Google
David Dickmeyer
David Dickmeyer

Always a great place to do business. All questions and concerns are handled asap. Their products are top grade. My 4 person spa is at least 8 years old and still doing well.

Response from business owner

Dave, thank you for letting us know how we are doing. Keep enjoying that hot tub.

via Google
Bob Rowe
Bob Rowe

I have a 15 year old Bullfrog 3 person hot tub. The control board went out and parts were no longer available. Chris Krammer found a spa pack that would work with my tub. He installed the spa pack and top side control in record time. then …

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Response from business owner

Bob, thanks for the great review. It was a pleasure helping you give your hot tub a little more life. We look forward to helping you in the future.

via Facebook
Dianne B
Dianne B

Always helpful with our swimming pool needs.

Response from business owner

Thank you for your five star review! We look forward to helping you with your pool this season and many years to come!

via Google
Michael Peden
Michael Peden

Very helpful and efficient, was not rushed and they explained what everything was for and how to use it.

Response from business owner

It was a pleasure working with you Michael. Hope to see you soon, hope you have a great pool season!

via Google
Steve Regan
Steve Regan

Best pool service company in Fort Wayne! Straight forward and will not over sell you on unnecessary products. Exceptional service. Cannot recommend highly enough.

Response from business owner

Thank you for your five star review Steve! We look forward to helping you with your pool this season and many years to come!

via Google
Andrew Amstutz
Andrew Amstutz

Only place I will ever go to get supplies

For my pool!!! Staff is very friendly and helpful!!

Response from business owner

Andrew, thank you for the review. All of us appreciate it and enjoy working with you!

via Google
Tom McDormett
Tom McDormett

Friendly people and great service so far!

Response from business owner

Thank you for the great review Tom! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Corey Wilson
Corey Wilson

New owner of a very old spa. Tripping the breaker with a chance of freezing that night, PP&S got to me so quickly, was super friendly and informative, and had me back up and running before they left. One hundred percent satisfied and newly …

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Response from business owner

Corey thank you for the great review and letting us put some new life into your old hot tub. Enjoy it and happy hot tubbin!

via Google
Nate Byerline
Nate Byerline

Chris and team did a great job getting out to my house to fix the hot tub. There were multiple problems and he got them all fixed. He was doing in it cold, windy and wet conditions and I appreciated that.

Response from business owner

Nate, thank you for the great review and letting us put some new life into your old hot tub. Enjoy it and happy hot tubbin!

via Google
Susie Goodpasture
Susie Goodpasture

This is our third hot tub we have purchased from Pool, Patio and Spas. They stand behind their product and give great service if an issue arises.

Response from business owner

Susie, we appreciate your continued business and enjoy keeping you in hot water! Thanks again for all the years you have trusted us to care for your hot tubs.

via Google
Adam G
Adam G

Purchased last year’s model for a significant discount. Didn’t feel pressured to buy anything. I like that they send somebody out before the install date just to check things out and make sure there won’t be any issues. Delivery was fast …

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Response from business owner

Thank you for the great review Adam! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Sheila Lewis
Sheila Lewis

Excellent customer service and no high pressure sales

Response from business owner

Thank you for your review Sheila. We are a no pressure company. We invite everyone to visit our showroom to take a look for themselves. When you are ready, we are ready.

via Google
Chelsea Newby
Chelsea Newby

Shana is amazing! She was so very helpful. The process was smooth as well. She let our son come in and enjoy the hot tub in the showroom. The set up for the hot tub was quick and the electrician they referred was great too! We love our hot …

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Response from business owner

Thank you for the great review Chelsea! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Jennifer C
Jennifer C

Scott was fast, efficient & very knowledgeable with assessing & fixing our hot tub. We will be loyal customers from here on out.

Response from business owner

Jennifer, thank you for the review. All of us appreciate it and enjoy working with you.

via Google
Jeff Soldner
Jeff Soldner

Excellent and prompt service . We will always use their maintenance for any of our Spa needs

Response from business owner

Jeff, you have trusted all of us at Pool Patio and Spas for a long time to care for your hot tub. We appreciate you and hope you get to keep making memories for many more years in your hot tub!

via Google
Paul Gilpin
Paul Gilpin

Friendly, knowledgeable and timely!

Response from business owner

Thank you Paul, we look forward to helping you out in the future.

via Google
Matt Platt
Matt Platt

Awesome service! We have had them out twice this year and their speediest to get the spa fixed was amazing.

Response from business owner

Thank you Matt, we appreciate the opportunity to work with you.

via Google
J.J.
J.J.

Went in just window shopping. Staff member was very courteous and not pushy. They sell hot springs tubs which are rated well and they appear to stand by them. They definitely convinced me to come to them when we are ready. Thx again.

Response from business owner

Thank you for your review. We are a no pressure company. We invite everyone to visit our showroom to take a look for themselves. When you are ready, we are ready.

via Google
Brandon Hire
Brandon Hire

Scott is the man!

Response from business owner

Thank you so much Brandon! We appreciate your 5 star review and look forward to serving you in the future!

via Google
David Crell
David Crell

I recently purchased a Hot Spring Envoy. I got lucky and they had one on the floor that was available and they had it delivered and installed within 2 weeks. Most places had a substantially longer wait time. They also scheduled the …

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Response from business owner

Thank you for the great review David! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Rick Skinner
Rick Skinner

Chris has always given us the best service and support for our awesome Grande tub. We will continue to do all our pool and spa business with Pool Patio and Spas!

Response from business owner

Thanks Rick! It is always a pleasure speaking to you. Reach out if we can be of further assistance.

via Google
Jason Satkowiak
Jason Satkowiak

Awesome customer service!!!

Response from business owner

Thank you so much Jason! We appreciate your kind words and look forward to serving you in the future!

via Google
Todd Minnick
Todd Minnick

Very easy to work with and install was quick, accurate and hassle free. Great place to buy a hot tub.

Response from business owner

Thank you for the great review Todd! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Tamesha Green
Tamesha Green

Readily available for my needs. Very friendly and knowledgeable.

Response from business owner

Thank you for letting us know how we are doing. It was a pleasure meeting you and we look forward to helping you out in the future.

via Google
Maxwell Murphy
Maxwell Murphy

Quick, straight to the point and fair prices.

Response from business owner

We appreciate the great review. Pool Patio and Spas has been providing quality products and services to our customers for over 55 years.

via Google
Eric
Eric

Good customer service

Response from business owner

Eric, Thank your for letting us know how we are doing. We look forward to helping you out in the future.

via Google
Adam Hand
Adam Hand

Incredibly responsive, fast service

Response from business owner

Adam, we appreciate the great review. Thanks for choosing us to keep your hot tub running. We look forward to helping you in the future.

via Google
Thor Jaramillo
Thor Jaramillo

Amazing customer service!

Response from business owner

Thor, Thank your for letting us know how we are doing. We look forward to helping you out in the future.

via Google
joni smith
joni smith

Truly top-notch friendly care. Knew exactly what they were doing and got the job done. Highly recommend them

Response from business owner

Thank you for being our customer! We're glad you were pleased with the service changing the circulating pump in the hot tub. Please let us know if you need anything else.

via Google
Diana Meier
Diana Meier

They always have very capable, nice owners to help you. They helped me immediately to fi d all the chemical Susie's and test strips that I was looking for for my spa to keep it perfect and fresh !

Response from business owner

Thanks for that great review Diana. We feel like we've got the best customers in the world and clients like you make this work fun and meaningful for us.

via Google
Jason Westrick
Jason Westrick

This company has went above and beyond my expectations. I have had trouble w my hot tub for 3 months and they have came and worked on it multiple times. First it was a heater, then a sensor, and then a clogged filter. It has been running…

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Response from business owner

Jason, all of us at Pool Patio and Spas Inc. appreciate you choosing us for your hot tub repair needs. I am glad we were able to keep you in hot water! Please reach out if we can be of further assistance.

via Google
BOB CHRISTLIEB
BOB CHRISTLIEB

Great place to work with when you have with a spa or are looking to purchase one.Experienced a water leak in my 23 yr.spa that is inside the Home and was able to send pictures to Chris and he came out, repair the items that I need fixed …

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Response from business owner

Bob, it has been a pleasure keeping your hot tub running all of these years. We appreciate you and look forward to keeping your hot tub running.

via Google
Dan Bobilya
Dan Bobilya

Very helpful, knowledgeable, and responsive.

Response from business owner

Thank you so much Dan! We appreciate your kind words and look forward to serving you!

via Google
Anna Deleon
Anna Deleon

We have been getting pool supplies here for several years and now use some of the pool services. Love this company they never try to sell you products you don't need they are very knowledgeable. Great customer service and friendly and …

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Response from business owner

We will be here for you for many more years to come! Thank you for being a long time customer! Hope to see you soon!

via Google
Norma Walker
Norma Walker

Always such friendly people working there. Very quick to help with questions or concerns. Best place to shop for your pool or spa needs.

Thanks for being so pleasant!

Response from business owner

Thank you so much Norma! We appreciate your kind words and look forward to serving you!

via Google
andy stabler
andy stabler

Opening the pool went fast, and perfect just like it is every year. Scott does a fabulous job and always here when he says he’s going to be here

Response from business owner

Thankyou for the kind words. We are always striving to prompt and reliable.

via Google
Theresa Bittner
Theresa Bittner

Quick response, quick fix , thank you!!!

Response from business owner

You are very welcome Dave, we are always glad to help you out. Thanks for trusting us to care for your hot tub!

via Google
Kim Myers
Kim Myers

The fella there is very knowledgeable and helpful!

Response from business owner

Kim, I am glad we could be of service. Thanks again for choosing Pool Patio and Spas!

via Google
Robert Dillon
Robert Dillon

Order a pool should be in this month

via Google
Andy Stores
Andy Stores

They always have incredible service, and are a pleasure to work.

Response from business owner

Thank you so much Andy! We appreciate your kind words and look forward to serving you!

via Google
Mari Anna McKenzie
Mari Anna McKenzie

Pool Patio and Spas has provided me A+ service for my residential hot tub. They are super friendly, highly experienced and most knowledgeable about all things related to my outdoor spa. They have provided a repair to my electrical …

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Response from business owner

Mari Anna, we appreciate the great words and confidence you have in us. I will let Jack know. It is always a pleasure speaking with you. Keep enjoying your great hot tub!

via Google
Bob Harrison
Bob Harrison

Scott represents them really well. He takes care of our entry fountains as if you were walking in to his business. He lets me know if there is anything wrong or if there is something he would like to try.

He stays on top of any issues and …

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Response from business owner

Thankyou for the review. Your satisfaction is important to us. Looking forward to our continued relationship.

via Google
Dave Carrier
Dave Carrier

Friendly willing to help very knowledgeable!

Response from business owner

Thank you so much Dave! We appreciate your kind words and look forward to serving you!

via Google
Leah Myers
Leah Myers

This business has superb customer service. Anytime we have had questions or concerns with our new hot tub, they have been helpful and sent technicians to our home. We couldn't ask for a better response! Thank you!

Response from business owner

Thank you for the review Kim! If there is anything you need please don't hesitate to let us know.

via Google
Chad Allen Rice
Chad Allen Rice

I cannot say enough great things about these people, the company, the dedication, and the willingness to solve issues.

I am on a cruise ship and my spa powered off right as Indiana is to get a cold snap

I called and shayna and the guys …

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Response from business owner

Thank you for your kind review Chad! We couldn't be happier to welcome you to our HotSpring family. Happy hot tubbing! If there is anything you need please don't hesitate to let us know.

via Facebook
Robert Shaffer
Robert Shaffer

We love our new hot tub! From the showroom to delivery to installation, Pool Patio & Spas, Inc.'s staff were knowledgeable, courteous and efficient! Even with delays in production & shipping due to the pandemic, we were kept informed on …

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Response from business owner

Thank you for your kind review Rob! You and Leah were a great pleasure to deal with and we couldn't be happier to welcome you to the HotSpring family. Happy hot tubbing!

via Google
Greyson Fox
Greyson Fox

Scott hooked me up with jacuzzi parts I needed. Knowledgeable and friendly

Response from business owner

You're very welcome. Thankyou for the review.

via Google
Richard Zerler
Richard Zerler

The service was early and very pumped and the service man was very courteous and helpful to sums up thanks again

Response from business owner

Richard, thanks again for using us to service your hot tub. We look forward to supporting you and your hot tub for years to come.

via Google
Filament Tattoo
Filament Tattoo

We stopped in with beginner questions on a hot tub purchased elsewhere and received excellent service and the proper chemicals we needed. We will definitely be regular customers!

Response from business owner

Thank you for the review! If there is anything you need please don't hesitate to let us know.

via Google
Greg Titzer
Greg Titzer

Timely, informative, helpful customer service. Great products, awesome communication. We trust them for all our pool needs,.

Response from business owner

Thankyou for the 5 star review. Happy to help any way we can.

via Google
Aaron's Fine Rugs
Aaron's Fine Rugs

Just great service!!!! As well as selling the very best of products..Hot Springs Spa..far superior to its competitors

via Google
gail bates
gail bates

Couldn’t have asked for more. These guys know their stuff!

via Google
Mike Osbourn
Mike Osbourn

The best place to go to if you ever need anything for your spa. Service was wonderful and people are friendly.

via Google
Michelle Rousseff Kemp
Michelle Rousseff Kemp

Service is prompt, dependable, and the pool looks amazing every week.

Scott is always concerned with how the units are running and seamless when he comes you don’t even know he’s there gets a job done and he’s gone. I’ve had other pool …

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via Google
Ryan Beeckman
Ryan Beeckman

I've been using Pool Patio & Spas for years for my pool. I've used them for opening and closing, repairs, testing water quality, and buying chemicals. Scott is great, definitely an expert I trust for questions on pumps, maintenance or …

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Response from business owner

Thankyou for the review. Happy to help out

via Google
Veronica Mertz
Veronica Mertz

Very friendly, professional and helpful. They sold me what I needed for my pool, and nothing I didn’t need. Customer service was second to none!

Response from business owner

Thank you so much Veronica! We appreciate your kind words and look forward to serving you!

via Google
Henry Russell
Henry Russell

We, my wife and I, use our Hot Springs Hot tub almost daily. This is our second Hot springs Hot Tub (the first we left with a home we sold). The staff at Pool Patio & Spas we helpful, friendly, and knowledgeable. They followed up on our …

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via Google
Erin Polson
Erin Polson

Staff was really friendly and did a wonderful job cleaning out our hot tub. Also was very knowledgeable and helped answer all of our questions!

via Google
Anil Bansal
Anil Bansal

Pool Patio and Spa Quality of service is Exceptional! They go well beyond my expectation, always ready to help with Smile. I will recommend them without any reservation. Anil

via Google
Rich Cromwell
Rich Cromwell

Pools Patios & Spa did an above excellent job

In setting up our new Spa at our home. They had to negotiate the spa downhill for about 50 feet and then install it between a brick column and the house leaving 3 to 4 inches on each side. They…

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via Google
Kyle Nelson
Kyle Nelson

Our family has been using Pool Patio and Spas for decades. Support them by being loyal to businesses dedicated to providing the best products and services to their customers. They are always kind, helpful, and honest. Join the happy …

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via Google
Rw Smith
Rw Smith

Great folks to deal with. They was able to obtain parts and made repairs promptly.

via Google
Tina Lobsiger
Tina Lobsiger

Friendly staff. Great communication and easy to work with.

via Facebook
Jason Dohm
Jason Dohm

Every one is friendly and knowledgeable. I have worked with 2 other pool companies and and horrible experiences. I want to give praise to Scott who was able to solve a problem other companies couldn't fix or wouldn't fix. THANK YOU.

via Google
Maureen Shepherd
Maureen Shepherd

The nicest people and always so helpful!! I won’t go anywhere else!!

via Facebook
Donna S
Donna S

I very much appreciate the service I get from Pool Patio & Spas. The employees know their business and it makes it nice for customers.

Nan Possemato
Nan Possemato

The pool looks great, they solved our problem. The crew was professional and thorough Thank you

via Google
Steven Schimmele
Steven Schimmele

The folks at PP&S have been perfect! It’s like dealing with family. A laid back approach with great service. Jobs are always done right and on time. I recommend PP&S to all my friends.

via Google
henry cornelius
henry cornelius

Great prompt service

via Google
Amanda Roach
Amanda Roach

Pools, Patios, and Spas (especially Chris) is amazing. When shopping for a hot tub, everyone said the dealer can make or break your experience, because you will deal with them for service of your hot tub. I am so grateful we chose this …

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via Google
Rick Rothgeb
Rick Rothgeb

Was looking for some chlorine tablets in fort Wayne Indiana nobody has the 1-in tablets stopped in at pool patio & spa inc. and the gentleman there was very professional very polite and very helpful didn't have what I was looking for but …

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via Google
Janelle Hartman
Janelle Hartman

I have not been into this place since I was a kid going with my mom for pool chemicals and they are still the friendliest people to work with. I am new to the pool maintenance world and appreciate them taking the time to explain what is …

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via Google
Janet Moore
Janet Moore

Staff is always friendly and very knowledgeable about pools and spas. Competitive pricing on supplies. Check them out for yourself.

via Google