Reviews

From 284 reviews
Leah Myers
Leah Myers

This business has superb customer service. Anytime we have had questions or concerns with our new hot tub, they have been helpful and sent technicians to our home. We couldn't ask for a better response! Thank you!

via Google
Chad Allen Rice
Chad Allen Rice

I cannot say enough great things about these people, the company, the dedication, and the willingness to solve issues.

I am on a cruise ship and my spa powered off right as Indiana is to get a cold snap

I called and shayna and the guys …

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via Facebook
Robert Shaffer
Robert Shaffer

We love our new hot tub! From the showroom to delivery to installation, Pool Patio & Spas, Inc.'s staff were knowledgeable, courteous and efficient! Even with delays in production & shipping due to the pandemic, we were kept informed on …

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via Google
Greyson Fox
Greyson Fox

Scott hooked me up with jacuzzi parts I needed. Knowledgeable and friendly

via Google
Richard Zerler
Richard Zerler

The service was early and very pumped and the service man was very courteous and helpful to sums up thanks again

via Google
Filament Tattoo
Filament Tattoo

We stopped in with beginner questions on a hot tub purchased elsewhere and received excellent service and the proper chemicals we needed. We will definitely be regular customers!

via Google
Greg Titzer
Greg Titzer

Timely, informative, helpful customer service. Great products, awesome communication. We trust them for all our pool needs,.

via Google
Aaron's Fine Rugs
Aaron's Fine Rugs

Just great service!!!! As well as selling the very best of products..Hot Springs Spa..far superior to its competitors

via Google
gail bates
gail bates

Couldn’t have asked for more. These guys know their stuff!

via Google
Mike Osbourn
Mike Osbourn

The best place to go to if you ever need anything for your spa. Service was wonderful and people are friendly.

via Google
Julie Bever
Julie Bever

I've never owned a hot tub before and was slightly intimidated by how to keep the chemicals in check. Pool Patio and Spas was the only place I called that would not only deliver the tub, but also hook it up, fill it, and go through a …

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via Google
Michelle Rousseff Kemp
Michelle Rousseff Kemp

Service is prompt, dependable, and the pool looks amazing every week.

Scott is always concerned with how the units are running and seamless when he comes you don’t even know he’s there gets a job done and he’s gone. I’ve had other pool …

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via Google
Veronique Mertz
Veronique Mertz

Very friendly, professional and helpful. They sold me what I needed for my pool, and nothing I didn’t need. Customer service was second to none!

via Google
Ryan Beeckman
Ryan Beeckman

I've been using Pool Patio & Spas for years for my pool. I've used them for opening and closing, repairs, testing water quality, and buying chemicals. Scott is great, definitely an expert I trust for questions on pumps, maintenance or …

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via Google
Erin Polson
Erin Polson

Staff was really friendly and did a wonderful job cleaning out our hot tub. Also was very knowledgeable and helped answer all of our questions!

via Google
Henry Russell
Henry Russell

We, my wife and I, use our Hot Springs Hot tub almost daily. This is our second Hot springs Hot Tub (the first we left with a home we sold). The staff at Pool Patio & Spas we helpful, friendly, and knowledgeable. They followed up on our …

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via Google
Anil Bansal
Anil Bansal

Pool Patio and Spa Quality of service is Exceptional! They go well beyond my expectation, always ready to help with Smile. I will recommend them without any reservation. Anil

via Google
Kyle Nelson
Kyle Nelson

Our family has been using Pool Patio and Spas for decades. Support them by being loyal to businesses dedicated to providing the best products and services to their customers. They are always kind, helpful, and honest. Join the happy …

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via Google
Rich Cromwell
Rich Cromwell

Pools Patios & Spa did an above excellent job

In setting up our new Spa at our home. They had to negotiate the spa downhill for about 50 feet and then install it between a brick column and the house leaving 3 to 4 inches on each side. They …

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via Google
Rw Smith
Rw Smith

Great folks to deal with. They was able to obtain parts and made repairs promptly.

via Google
Jason Dohm
Jason Dohm

Every one is friendly and knowledgeable. I have worked with 2 other pool companies and and horrible experiences. I want to give praise to Scott who was able to solve a problem other companies couldn't fix or wouldn't fix. THANK YOU.

via Google
Tina Lobsiger
Tina Lobsiger

Friendly staff. Great communication and easy to work with.

via Facebook
John Didier
John Didier

excellent customer service. Awesome product without Stealing your wallet. many people are paying over $20,000 elsewhere for what you could get at a quarter of the price with pool patio and spas

via Facebook
Maureen Shepherd
Maureen Shepherd

The nicest people and always so helpful!! I won’t go anywhere else!!

via Facebook
Donna S
Donna S

I very much appreciate the service I get from Pool Patio & Spas. The employees know their business and it makes it nice for customers.

Nan Possemato
Nan Possemato

The pool looks great, they solved our problem. The crew was professional and thorough Thank you

via Google
Steven Schimmele
Steven Schimmele

The folks at PP&S have been perfect! It’s like dealing with family. A laid back approach with great service. Jobs are always done right and on time. I recommend PP&S to all my friends.

via Google
henry cornelius
henry cornelius

Great prompt service

via Google
Amanda Roach
Amanda Roach

Pools, Patios, and Spas (especially Chris) is amazing. When shopping for a hot tub, everyone said the dealer can make or break your experience, because you will deal with them for service of your hot tub. I am so grateful we chose this …

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via Google
Rick Rothgeb
Rick Rothgeb

Was looking for some chlorine tablets in fort Wayne Indiana nobody has the 1-in tablets stopped in at pool patio & spa inc. and the gentleman there was very professional very polite and very helpful didn't have what I was looking for but …

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via Google
Lakeya Stewart
Lakeya Stewart

I needed a pool light assembly kit and also to have it installed. Scott was very patient and knowledgeable with me on Saturday. On Monday, Scott and Spencer came out to install the new light! It went perfectly smooth! Scott also was able to…

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via Facebook
Janelle Hartman
Janelle Hartman

I have not been into this place since I was a kid going with my mom for pool chemicals and they are still the friendliest people to work with. I am new to the pool maintenance world and appreciate them taking the time to explain what is …

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via Google
Janet Moore
Janet Moore

Staff is always friendly and very knowledgeable about pools and spas. Competitive pricing on supplies. Check them out for yourself.

via Google
Charles C
Charles C

It went great. Very good customer service. We shall return for our spa needs. Thanks.

Rob Hamilton
Rob Hamilton

Good people always helpful!

via Google
Tracie Collins
Tracie Collins

Found a hayward pump when other pool places would say there was none available, highly recommend pool patio and spas!

via Google
Ruth Bracey
Ruth Bracey

Our Olympic pool is 26 years old. I knew we were in trouble this spring when the water level was below the skimmer. The skimmer and filter were cracked due to improper winterizing. Scott and Spencer came down and assured us it was fixable. …

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via Google
David Bracey
David Bracey

We were very pleased with how quick they got us on their busy schedule.

Scott and Spencer replaced the skimmer and filter top on our above ground pool that were damaged by ice due to an improper closing from another pool company in Ft. …

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via Google
Rose Starnes
Rose Starnes

Great customer service and very knowledgeable!! Thank you.

via Google
John Or Susanne E
John Or Susanne E

You are always so friendly and helpful. Thank you

Deb McMahan
Deb McMahan

Excellent company with excellent staff — highly recommend them

via Google
Dan Guse
Dan Guse

They are great to work with. They do a great job.

via Facebook
Kathy Byrd
Kathy Byrd

Very helpful and courteous, not pushy on buying anything.

via Google
Sue Johnson
Sue Johnson

They did well cleaning my spa. Always terrific!

via Facebook
John Bereza
John Bereza

Very knowledgeable Pool and Spa experts. They have great American made products and the new showroom is amazing! Highly recommend.

via Google
Kim H
Kim H

Kindnesses and you always remember my name I like that as a customer! It always great love the new 👀

Stephanie Fortman
Stephanie Fortman

Shanna was super helpful and got me all the pool parts I was needing. Friendly and fast, I highly recommend!

via Google
Cory Carnahan
Cory Carnahan

Highly recommend. Chris went out of his way to help us.

via Google
Bruce Menck
Bruce Menck

Chris was good and did a great job solved the problem

via Facebook
Barbara Deckard
Barbara Deckard

Professional staff that answered all of our questions!

via Google
Jim Rode
Jim Rode

Very helpful and very knowledgeable!

via Google
Chris Neeley
Chris Neeley

Always friendly and helpful every time I enter the store

via Facebook
Paul Ulerick
Paul Ulerick

Good product and service. Staff makes me feel important!

via Facebook
Angela Hudson
Angela Hudson

Great service. Great prices. Locally owned.

via Facebook
Blake Egly
Blake Egly

The team returned for a slight noise and fixed it in a timely manner!

via Google
Mike Deskins
Mike Deskins

Everyone there was very knowledgeable and made the buying process easy !

via Google
Gary Stanley
Gary Stanley

I would highly recommend Pool Patios and Spas to anyone interested in a hot tub. My wife Sandy and I enjoyed meeting and working with Shanna when selecting the right hot tub for our family. She was very knowledgeable and helpful as we were …

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via Google
Blake Egly
Blake Egly

Excellent service from start to finish, The whole group from sales service and installation was great help in making my 1st hot tub purchase!

Response from business owner

Thank you for posting this! We take pride in getting people in hot water! Thoroughly enjoyed the opportunity to work with you! Happy Hot Tubbin'!!

via Facebook
Charlie & Pam W
Charlie & Pam W

Always a pleasure dealing with anyone at Pools,Patio and Spa..Today it was Chris who helped install my Hot Tub many years ago...Great employee!!!

Justin Davies
Justin Davies

We were in the market for a hot tub and we had no idea where to start but we had a budget in mind. Scott got us set up with the perfect model for our family the team showed up when they said they would installed it flawlessly without …

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via Google
Vern Crews
Vern Crews

We’ve been using Pool Patio & Spas for 13 years. Always reliable, always timely and thorough. We can always count on them to take of our spa needs. Chris and his team are professional and respectful of our property and the prices for …

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via Google
Joe Pauken
Joe Pauken

They helped us secure a temporary heating element for our hot tub, and performed the required fix to get our tub back in working order. Excellent customer service!

via Facebook
Amanda Roach
Amanda Roach

Chris is amazing! He is extremely knowledgeable and friendly. He’s honest about what you need and will not try to upset or gouge you. We ordered a new hot tub during the pandemic with a month wait time. When the company took longer than …

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via Facebook
Selena Frazier
Selena Frazier

Great people great place to shop. Truckers no problem being unloaded.

via Google
Selena Frazier
Selena Frazier

What a great place. Excellent management.

via Google
Leigh Smith
Leigh Smith

Good Folks, responsive and fairly priced!

via Facebook
Steve Eck
Steve Eck

These guys are very good at customer service. Had scheduled some elements to be replaced and the elements had went bad before the scheduled date. Due to the inclement weather that was forecasted, and knowing there was no heat to my spa …

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via Google
Todd Rynders
Todd Rynders

The staff has been extremely helpful and we enjoy our new hot tub.

via Google
Rich Cromwell
Rich Cromwell

Superb Service and competitive prices

via Facebook
Julie Steininger
Julie Steininger

They were very helpful. Fixed the problem in no time. Now we can enjoy the hot tub again!!!!

via Google
Samuel Lash
Samuel Lash

They were very professional and quick

via Google
Jessica Culler
Jessica Culler

Thank you for fixing my hot tub!!! Your workers were so nice and helpful. They did such a fantastic job! I can’t wait to buy another product from you !

via Google
JE Garbash
JE Garbash

It's winter out you're hot tubs down to 70°. What do you do you call pool patios and spas they send out a technician who immediately diagnose the problem being electronic board replacement was in hand and installed how about that up to 102…

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via Google
Scott Hagen
Scott Hagen

I believe pool and patio has some of the most dedicated and knowledgeable staff in town.

via Google
Douglas Wright
Douglas Wright

Really happy with our experience at Pool patio and spas. They helped us pick out the right hot tub for our family. The team installed it very professionally and explained how to use and maintain the tub. Our family is loving the time we get…

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via Google
Martha Hoeppner
Martha Hoeppner

Always helpful and friendly. Thanks

via Google
Cathy Rupley
Cathy Rupley

Had the Chemicals I needed. Excellent service!!

That's why that it's the only place I shop for my Hot Tub supplies!!

And I bought my Tub there 14 years ago. Hot Springs is an Excellent Hot Tub Brand!!

via Google
David B
David B

Great service ,on time ,professional technicians and very personable and explained what was being done to fix my heat pump 👍

roger dinius
roger dinius

Very friendly knowledgeable service!

Went out of their way to help me.

via Google
Paula Stauffer
Paula Stauffer

If you want honest informative people then this is the place! They know their products, they care about their customers and they go above and beyond! Very professional and just good down to earth people! They don’t stop after the sale. …

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via Facebook
Allen We
Allen We

Best people to work with

via Google
sergio rivera
sergio rivera

We love our new Flash!!! If you are looking for a hot tub look no further. Shanna and Chris helped us select the right tub for our needs. They went through the entire setup process at the store and when the tub was delivered. When you buy …

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via Google
Stephanie Smith
Stephanie Smith

Very prompt, professional, knowledgeable service. What else should I want?!

via Google
William Langschied
William Langschied

Pool Patio & Spas is a great place. Very pleasant and helpful.

via Google
Carole Wohlford
Carole Wohlford

Have dealt with Pool Patio since 1991. Friendly and very helpful. Very few service calls needed but very responsive in fixing any problems we had

via Google
Larry Stark
Larry Stark

Yes I would recommend them very much larry stark

Response from business owner

Thank you so much!😊

via Facebook
karen chaney
karen chaney

The sales people are fantastic, they treat people real good

via Google
Wm Lisa Clark Adkins
Wm Lisa Clark Adkins

We purchased our hot tub from them. Super helpful. Great when you give them a call and ask question

The service is where they also shine above their competitors. Good people to do business with.

via Facebook
Sue Johnson
Sue Johnson

Your service is excellent! I trust you with my spa.

via Google
Sandy Bradtmiller
Sandy Bradtmiller

Always friendly and can answer our questions with regards to any troubles or concerns we have with spa

via Facebook
Jane Dailey
Jane Dailey

they where very thorough and nice I will send my friends and family. Ill give them 5 stars

via Facebook
Derek Huntington
Derek Huntington

Very friendly people. Very prompt and professional.

via Facebook
Brett N
Brett N

Everything went well look forward to having you opening my pool in the spring thanks

Nidhi Jayswal
Nidhi Jayswal

We just got our endless pool and it’s totally worth it. Mr Chris and his team was wonderful . They set up our pool and helped us very patiently every time we had questions. We are enjoying it to the fullest. Definitely recommend it.

via Google
Nedra Hiday
Nedra Hiday

Adequate and prompt service

via Facebook
Alexandra Bansal
Alexandra Bansal

Scott is very attentive and has kept our pool sparkling for many summers. They take care of pool and spa cleaning, mechanical/electrical maintenance and water balancing with no supervision required. They are trustworthy, reliable and would …

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via Google
Wayne Brooks
Wayne Brooks

They was timely, did work throughly, and cleaned up after closing.

via Google
Anthony Cheng
Anthony Cheng

Very smooth and efficient service. Regrettable delay of spa cover by manufacturer, but once received Pool, Patio & Spas contacted us , installed the cover, and serviced our spa. We were very happy with the service. Will definitely call them…

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via Google
Anjum Dada
Anjum Dada

Great service and communication, highly recommend them .

via Google
Ben Williams
Ben Williams

Got a great deal on a hot tub. I love shopping local. Quick and efficient.

via Google