Reviews | Pool, Patio & Spas

This business has superb customer service. Anytime we have had questions or concerns with our new hot tub, they have been helpful and sent technicians to our home. We couldn't ask for a better response! Thank you!

I cannot say enough great things about these people, the company, the dedication, and the willingness to solve issues.

I am on a cruise ship and my spa powered off right as Indiana is to get a cold snap

I called and shayna and the guys …

We love our new hot tub! From the showroom to delivery to installation, Pool Patio & Spas, Inc.'s staff were knowledgeable, courteous and efficient! Even with delays in production & shipping due to the pandemic, we were kept informed on …

Scott hooked me up with jacuzzi parts I needed. Knowledgeable and friendly

The service was early and very pumped and the service man was very courteous and helpful to sums up thanks again

We stopped in with beginner questions on a hot tub purchased elsewhere and received excellent service and the proper chemicals we needed. We will definitely be regular customers!

Timely, informative, helpful customer service. Great products, awesome communication. We trust them for all our pool needs,.

Just great service!!!! As well as selling the very best of products..Hot Springs Spa..far superior to its competitors

Couldn’t have asked for more. These guys know their stuff!

The best place to go to if you ever need anything for your spa. Service was wonderful and people are friendly.

I've never owned a hot tub before and was slightly intimidated by how to keep the chemicals in check. Pool Patio and Spas was the only place I called that would not only deliver the tub, but also hook it up, fill it, and go through a …

Service is prompt, dependable, and the pool looks amazing every week.

Scott is always concerned with how the units are running and seamless when he comes you don’t even know he’s there gets a job done and he’s gone. I’ve had other pool …

Very friendly, professional and helpful. They sold me what I needed for my pool, and nothing I didn’t need. Customer service was second to none!

I've been using Pool Patio & Spas for years for my pool. I've used them for opening and closing, repairs, testing water quality, and buying chemicals. Scott is great, definitely an expert I trust for questions on pumps, maintenance or …

Staff was really friendly and did a wonderful job cleaning out our hot tub. Also was very knowledgeable and helped answer all of our questions!

We, my wife and I, use our Hot Springs Hot tub almost daily. This is our second Hot springs Hot Tub (the first we left with a home we sold). The staff at Pool Patio & Spas we helpful, friendly, and knowledgeable. They followed up on our …

Pool Patio and Spa Quality of service is Exceptional! They go well beyond my expectation, always ready to help with Smile. I will recommend them without any reservation. Anil

Our family has been using Pool Patio and Spas for decades. Support them by being loyal to businesses dedicated to providing the best products and services to their customers. They are always kind, helpful, and honest. Join the happy …

Pools Patios & Spa did an above excellent job

In setting up our new Spa at our home. They had to negotiate the spa downhill for about 50 feet and then install it between a brick column and the house leaving 3 to 4 inches on each side. They …

Great folks to deal with. They was able to obtain parts and made repairs promptly.

Every one is friendly and knowledgeable. I have worked with 2 other pool companies and and horrible experiences. I want to give praise to Scott who was able to solve a problem other companies couldn't fix or wouldn't fix. THANK YOU.

Friendly staff. Great communication and easy to work with.

excellent customer service. Awesome product without Stealing your wallet. many people are paying over $20,000 elsewhere for what you could get at a quarter of the price with pool patio and spas

The nicest people and always so helpful!! I won’t go anywhere else!!

I very much appreciate the service I get from Pool Patio & Spas. The employees know their business and it makes it nice for customers.

The pool looks great, they solved our problem. The crew was professional and thorough Thank you

The folks at PP&S have been perfect! It’s like dealing with family. A laid back approach with great service. Jobs are always done right and on time. I recommend PP&S to all my friends.

Great prompt service

Pools, Patios, and Spas (especially Chris) is amazing. When shopping for a hot tub, everyone said the dealer can make or break your experience, because you will deal with them for service of your hot tub. I am so grateful we chose this …

Was looking for some chlorine tablets in fort Wayne Indiana nobody has the 1-in tablets stopped in at pool patio & spa inc. and the gentleman there was very professional very polite and very helpful didn't have what I was looking for but …

I needed a pool light assembly kit and also to have it installed. Scott was very patient and knowledgeable with me on Saturday. On Monday, Scott and Spencer came out to install the new light! It went perfectly smooth! Scott also was able to…

I have not been into this place since I was a kid going with my mom for pool chemicals and they are still the friendliest people to work with. I am new to the pool maintenance world and appreciate them taking the time to explain what is …

Staff is always friendly and very knowledgeable about pools and spas. Competitive pricing on supplies. Check them out for yourself.

It went great. Very good customer service. We shall return for our spa needs. Thanks.

Good people always helpful!

Found a hayward pump when other pool places would say there was none available, highly recommend pool patio and spas!

Our Olympic pool is 26 years old. I knew we were in trouble this spring when the water level was below the skimmer. The skimmer and filter were cracked due to improper winterizing. Scott and Spencer came down and assured us it was fixable. …

We were very pleased with how quick they got us on their busy schedule.

Scott and Spencer replaced the skimmer and filter top on our above ground pool that were damaged by ice due to an improper closing from another pool company in Ft. …

Great customer service and very knowledgeable!! Thank you.

You are always so friendly and helpful. Thank you

Excellent company with excellent staff — highly recommend them

They are great to work with. They do a great job.

Very helpful and courteous, not pushy on buying anything.

They did well cleaning my spa. Always terrific!

Very knowledgeable Pool and Spa experts. They have great American made products and the new showroom is amazing! Highly recommend.

Kindnesses and you always remember my name I like that as a customer! It always great love the new 👀

Shanna was super helpful and got me all the pool parts I was needing. Friendly and fast, I highly recommend!

Highly recommend. Chris went out of his way to help us.

Chris was good and did a great job solved the problem

Professional staff that answered all of our questions!

Very helpful and very knowledgeable!

Always friendly and helpful every time I enter the store

Good product and service. Staff makes me feel important!

Great service. Great prices. Locally owned.

The team returned for a slight noise and fixed it in a timely manner!

Everyone there was very knowledgeable and made the buying process easy !

I would highly recommend Pool Patios and Spas to anyone interested in a hot tub. My wife Sandy and I enjoyed meeting and working with Shanna when selecting the right hot tub for our family. She was very knowledgeable and helpful as we were …

Excellent service from start to finish, The whole group from sales service and installation was great help in making my 1st hot tub purchase!

Always a pleasure dealing with anyone at Pools,Patio and Spa..Today it was Chris who helped install my Hot Tub many years ago...Great employee!!!

We were in the market for a hot tub and we had no idea where to start but we had a budget in mind. Scott got us set up with the perfect model for our family the team showed up when they said they would installed it flawlessly without …

We’ve been using Pool Patio & Spas for 13 years. Always reliable, always timely and thorough. We can always count on them to take of our spa needs. Chris and his team are professional and respectful of our property and the prices for …

They helped us secure a temporary heating element for our hot tub, and performed the required fix to get our tub back in working order. Excellent customer service!

Chris is amazing! He is extremely knowledgeable and friendly. He’s honest about what you need and will not try to upset or gouge you. We ordered a new hot tub during the pandemic with a month wait time. When the company took longer than …

Great people great place to shop. Truckers no problem being unloaded.

What a great place. Excellent management.

Good Folks, responsive and fairly priced!

These guys are very good at customer service. Had scheduled some elements to be replaced and the elements had went bad before the scheduled date. Due to the inclement weather that was forecasted, and knowing there was no heat to my spa …

The staff has been extremely helpful and we enjoy our new hot tub.

Superb Service and competitive prices

They were very helpful. Fixed the problem in no time. Now we can enjoy the hot tub again!!!!

They were very professional and quick

Thank you for fixing my hot tub!!! Your workers were so nice and helpful. They did such a fantastic job! I can’t wait to buy another product from you !

It's winter out you're hot tubs down to 70°. What do you do you call pool patios and spas they send out a technician who immediately diagnose the problem being electronic board replacement was in hand and installed how about that up to 102…

I believe pool and patio has some of the most dedicated and knowledgeable staff in town.

Really happy with our experience at Pool patio and spas. They helped us pick out the right hot tub for our family. The team installed it very professionally and explained how to use and maintain the tub. Our family is loving the time we get…

Always helpful and friendly. Thanks

Had the Chemicals I needed. Excellent service!!

That's why that it's the only place I shop for my Hot Tub supplies!!

And I bought my Tub there 14 years ago. Hot Springs is an Excellent Hot Tub Brand!!

Great service ,on time ,professional technicians and very personable and explained what was being done to fix my heat pump 👍

Very friendly knowledgeable service!

Went out of their way to help me.

If you want honest informative people then this is the place! They know their products, they care about their customers and they go above and beyond! Very professional and just good down to earth people! They don’t stop after the sale. …

Best people to work with

We love our new Flash!!! If you are looking for a hot tub look no further. Shanna and Chris helped us select the right tub for our needs. They went through the entire setup process at the store and when the tub was delivered. When you buy …

Very prompt, professional, knowledgeable service. What else should I want?!

Pool Patio & Spas is a great place. Very pleasant and helpful.

Have dealt with Pool Patio since 1991. Friendly and very helpful. Very few service calls needed but very responsive in fixing any problems we had

Yes I would recommend them very much larry stark

The sales people are fantastic, they treat people real good

We purchased our hot tub from them. Super helpful. Great when you give them a call and ask question

The service is where they also shine above their competitors. Good people to do business with.

Your service is excellent! I trust you with my spa.

Always friendly and can answer our questions with regards to any troubles or concerns we have with spa

they where very thorough and nice I will send my friends and family. Ill give them 5 stars

Very friendly people. Very prompt and professional.

Everything went well look forward to having you opening my pool in the spring thanks

We just got our endless pool and it’s totally worth it. Mr Chris and his team was wonderful . They set up our pool and helped us very patiently every time we had questions. We are enjoying it to the fullest. Definitely recommend it.

Adequate and prompt service

Scott is very attentive and has kept our pool sparkling for many summers. They take care of pool and spa cleaning, mechanical/electrical maintenance and water balancing with no supervision required. They are trustworthy, reliable and would …

They was timely, did work throughly, and cleaned up after closing.

Very smooth and efficient service. Regrettable delay of spa cover by manufacturer, but once received Pool, Patio & Spas contacted us , installed the cover, and serviced our spa. We were very happy with the service. Will definitely call them…

Great service and communication, highly recommend them .

Got a great deal on a hot tub. I love shopping local. Quick and efficient.