Reviews

From 323 reviews
J.J.
J.J.

Went in just window shopping. Staff member was very courteous and not pushy. They sell hot springs tubs which are rated well and they appear to stand by them. They definitely convinced me to come to them when we are ready. Thx again.

via Google
Brandon Hire
Brandon Hire

Scott is the man!

via Google
David Crell
David Crell

I recently purchased a Hot Spring Envoy. I got lucky and they had one on the floor that was available and they had it delivered and installed within 2 weeks. Most places had a substantially longer wait time. They also scheduled the …

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Response from business owner

Thank you for the great review David! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Rick Skinner
Rick Skinner

Chris has always given us the best service and support for our awesome Grande tub. We will continue to do all our pool and spa business with Pool Patio and Spas!

Response from business owner

Thanks Rick! It is always a pleasure speaking to you. Reach out if we can be of further assistance.

via Google
Jason Satkowiak
Jason Satkowiak

Awesome customer service!!!

Response from business owner

Thank you so much Jason! We appreciate your kind words and look forward to serving you in the future!

via Google
Todd Minnick
Todd Minnick

Very easy to work with and install was quick, accurate and hassle free. Great place to buy a hot tub.

Response from business owner

Thank you for the great review Todd! It was a pleasure working with you. I hope the new hot tub will give you and your family many years of enjoyment!

via Google
Tamesha Green
Tamesha Green

Readily available for my needs. Very friendly and knowledgeable.

Response from business owner

Thank you for letting us know how we are doing. It was a pleasure meeting you and we look forward to helping you out in the future.

via Google
Maxwell Murphy
Maxwell Murphy

Quick, straight to the point and fair prices.

Response from business owner

We appreciate the great review. Pool Patio and Spas has been providing quality products and services to our customers for over 55 years.

via Google
Eric
Eric

Good customer service

Response from business owner

Eric, Thank your for letting us know how we are doing. We look forward to helping you out in the future.

via Google
Adam Hand
Adam Hand

Incredibly responsive, fast service

Response from business owner

Adam, we appreciate the great review. Thanks for choosing us to keep your hot tub running. We look forward to helping you in the future.

via Google
Thor Jaramillo
Thor Jaramillo

Amazing customer service!

Response from business owner

Thor, Thank your for letting us know how we are doing. We look forward to helping you out in the future.

via Google
joni smith
joni smith

Truly top-notch friendly care. Knew exactly what they were doing and got the job done. Highly recommend them

Response from business owner

Thank you for being our customer! We're glad you were pleased with the service changing the circulating pump in the hot tub. Please let us know if you need anything else.

via Google
Diana Meier
Diana Meier

They always have very capable, nice owners to help you. They helped me immediately to fi d all the chemical Susie's and test strips that I was looking for for my spa to keep it perfect and fresh !

Response from business owner

Thanks for that great review Diana. We feel like we've got the best customers in the world and clients like you make this work fun and meaningful for us.

via Google
Jason Westrick
Jason Westrick

This company has went above and beyond my expectations. I have had trouble w my hot tub for 3 months and they have came and worked on it multiple times. First it was a heater, then a sensor, and then a clogged filter. It has been running…

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Response from business owner

Jason, all of us at Pool Patio and Spas Inc. appreciate you choosing us for your hot tub repair needs. I am glad we were able to keep you in hot water! Please reach out if we can be of further assistance.

via Google
BOB CHRISTLIEB
BOB CHRISTLIEB

Great place to work with when you have with a spa or are looking to purchase one.Experienced a water leak in my 23 yr.spa that is inside the Home and was able to send pictures to Chris and he came out, repair the items that I need fixed …

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Response from business owner

Bob, it has been a pleasure keeping your hot tub running all of these years. We appreciate you and look forward to keeping your hot tub running.

via Google
Dan Bobilya
Dan Bobilya

Very helpful, knowledgeable, and responsive.

Response from business owner

Thank you so much Dan! We appreciate your kind words and look forward to serving you!

via Google
Anna Deleon
Anna Deleon

We have been getting pool supplies here for several years and now use some of the pool services. Love this company they never try to sell you products you don't need they are very knowledgeable. Great customer service and friendly and …

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Response from business owner

We will be here for you for many more years to come! Thank you for being a long time customer! Hope to see you soon!

via Google
Norma Walker
Norma Walker

Always such friendly people working there. Very quick to help with questions or concerns. Best place to shop for your pool or spa needs.

Thanks for being so pleasant!

Response from business owner

Thank you so much Norma! We appreciate your kind words and look forward to serving you!

via Google
andy stabler
andy stabler

Opening the pool went fast, and perfect just like it is every year. Scott does a fabulous job and always here when he says he’s going to be here

Response from business owner

Thankyou for the kind words. We are always striving to prompt and reliable.

via Google
Theresa Bittner
Theresa Bittner

Quick response, quick fix , thank you!!!

Response from business owner

You are very welcome Dave, we are always glad to help you out. Thanks for trusting us to care for your hot tub!

via Google
Kim Myers
Kim Myers

The fella there is very knowledgeable and helpful!

Response from business owner

Kim, I am glad we could be of service. Thanks again for choosing Pool Patio and Spas!

via Google
Robert Dillon
Robert Dillon

Order a pool should be in this month

via Google
Andy Stores
Andy Stores

They always have incredible service, and are a pleasure to work.

Response from business owner

Thank you so much Andy! We appreciate your kind words and look forward to serving you!

via Google
Mari Anna McKenzie
Mari Anna McKenzie

Pool Patio and Spas has provided me A+ service for my residential hot tub. They are super friendly, highly experienced and most knowledgeable about all things related to my outdoor spa. They have provided a repair to my electrical …

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Response from business owner

Mari Anna, we appreciate the great words and confidence you have in us. I will let Jack know. It is always a pleasure speaking with you. Keep enjoying your great hot tub!

via Google
Bob Harrison
Bob Harrison

Scott represents them really well. He takes care of our entry fountains as if you were walking in to his business. He lets me know if there is anything wrong or if there is something he would like to try.

He stays on top of any issues and …

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Response from business owner

Thankyou for the review. Your satisfaction is important to us. Looking forward to our continued relationship.

via Google
Dave Carrier
Dave Carrier

Friendly willing to help very knowledgeable!

Response from business owner

Thank you so much Dave! We appreciate your kind words and look forward to serving you!

via Google
Leah Myers
Leah Myers

This business has superb customer service. Anytime we have had questions or concerns with our new hot tub, they have been helpful and sent technicians to our home. We couldn't ask for a better response! Thank you!

Response from business owner

Thank you for the review Kim! If there is anything you need please don't hesitate to let us know.

via Google
Chad Allen Rice
Chad Allen Rice

I cannot say enough great things about these people, the company, the dedication, and the willingness to solve issues.

I am on a cruise ship and my spa powered off right as Indiana is to get a cold snap

I called and shayna and the guys …

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Response from business owner

Thank you for your kind review Chad! We couldn't be happier to welcome you to our HotSpring family. Happy hot tubbing! If there is anything you need please don't hesitate to let us know.

via Facebook
Robert Shaffer
Robert Shaffer

We love our new hot tub! From the showroom to delivery to installation, Pool Patio & Spas, Inc.'s staff were knowledgeable, courteous and efficient! Even with delays in production & shipping due to the pandemic, we were kept informed on …

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Response from business owner

Thank you for your kind review Rob! You and Leah were a great pleasure to deal with and we couldn't be happier to welcome you to the HotSpring family. Happy hot tubbing!

via Google
Greyson Fox
Greyson Fox

Scott hooked me up with jacuzzi parts I needed. Knowledgeable and friendly

Response from business owner

You're very welcome. Thankyou for the review.

via Google
Richard Zerler
Richard Zerler

The service was early and very pumped and the service man was very courteous and helpful to sums up thanks again

Response from business owner

Richard, thanks again for using us to service your hot tub. We look forward to supporting you and your hot tub for years to come.

via Google
Filament Tattoo
Filament Tattoo

We stopped in with beginner questions on a hot tub purchased elsewhere and received excellent service and the proper chemicals we needed. We will definitely be regular customers!

Response from business owner

Thank you for the review! If there is anything you need please don't hesitate to let us know.

via Google
Greg Titzer
Greg Titzer

Timely, informative, helpful customer service. Great products, awesome communication. We trust them for all our pool needs,.

Response from business owner

Thankyou for the 5 star review. Happy to help any way we can.

via Google
Aaron's Fine Rugs
Aaron's Fine Rugs

Just great service!!!! As well as selling the very best of products..Hot Springs Spa..far superior to its competitors

via Google
gail bates
gail bates

Couldn’t have asked for more. These guys know their stuff!

via Google
Mike Osbourn
Mike Osbourn

The best place to go to if you ever need anything for your spa. Service was wonderful and people are friendly.

via Google
Julie Bever
Julie Bever

I've never owned a hot tub before and was slightly intimidated by how to keep the chemicals in check. Pool Patio and Spas was the only place I called that would not only deliver the tub, but also hook it up, fill it, and go through a …

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Response from business owner

Thank you for your kind review Julie! You are always a great pleasure to deal with and we couldn't be happier to welcome you to the HotSpring family. Happy hot tubbing! If there is anything you need please don't hesitate to let us know.

via Google
Michelle Rousseff Kemp
Michelle Rousseff Kemp

Service is prompt, dependable, and the pool looks amazing every week.

Scott is always concerned with how the units are running and seamless when he comes you don’t even know he’s there gets a job done and he’s gone. I’ve had other pool …

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via Google
Ryan Beeckman
Ryan Beeckman

I've been using Pool Patio & Spas for years for my pool. I've used them for opening and closing, repairs, testing water quality, and buying chemicals. Scott is great, definitely an expert I trust for questions on pumps, maintenance or …

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Response from business owner

Thankyou for the review. Happy to help out

via Google
Veronica Mertz
Veronica Mertz

Very friendly, professional and helpful. They sold me what I needed for my pool, and nothing I didn’t need. Customer service was second to none!

Response from business owner

Thank you so much Veronica! We appreciate your kind words and look forward to serving you!

via Google
Henry Russell
Henry Russell

We, my wife and I, use our Hot Springs Hot tub almost daily. This is our second Hot springs Hot Tub (the first we left with a home we sold). The staff at Pool Patio & Spas we helpful, friendly, and knowledgeable. They followed up on our …

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via Google
Erin Polson
Erin Polson

Staff was really friendly and did a wonderful job cleaning out our hot tub. Also was very knowledgeable and helped answer all of our questions!

via Google
Anil Bansal
Anil Bansal

Pool Patio and Spa Quality of service is Exceptional! They go well beyond my expectation, always ready to help with Smile. I will recommend them without any reservation. Anil

via Google
Rich Cromwell
Rich Cromwell

Pools Patios & Spa did an above excellent job

In setting up our new Spa at our home. They had to negotiate the spa downhill for about 50 feet and then install it between a brick column and the house leaving 3 to 4 inches on each side. They…

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via Google
Kyle Nelson
Kyle Nelson

Our family has been using Pool Patio and Spas for decades. Support them by being loyal to businesses dedicated to providing the best products and services to their customers. They are always kind, helpful, and honest. Join the happy …

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via Google
Rw Smith
Rw Smith

Great folks to deal with. They was able to obtain parts and made repairs promptly.

via Google
Tina Lobsiger
Tina Lobsiger

Friendly staff. Great communication and easy to work with.

via Facebook
Jason Dohm
Jason Dohm

Every one is friendly and knowledgeable. I have worked with 2 other pool companies and and horrible experiences. I want to give praise to Scott who was able to solve a problem other companies couldn't fix or wouldn't fix. THANK YOU.

via Google
Maureen Shepherd
Maureen Shepherd

The nicest people and always so helpful!! I won’t go anywhere else!!

via Facebook
Donna S
Donna S

I very much appreciate the service I get from Pool Patio & Spas. The employees know their business and it makes it nice for customers.

Nan Possemato
Nan Possemato

The pool looks great, they solved our problem. The crew was professional and thorough Thank you

via Google
Steven Schimmele
Steven Schimmele

The folks at PP&S have been perfect! It’s like dealing with family. A laid back approach with great service. Jobs are always done right and on time. I recommend PP&S to all my friends.

via Google
henry cornelius
henry cornelius

Great prompt service

via Google
Amanda Roach
Amanda Roach

Pools, Patios, and Spas (especially Chris) is amazing. When shopping for a hot tub, everyone said the dealer can make or break your experience, because you will deal with them for service of your hot tub. I am so grateful we chose this …

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via Google
Rick Rothgeb
Rick Rothgeb

Was looking for some chlorine tablets in fort Wayne Indiana nobody has the 1-in tablets stopped in at pool patio & spa inc. and the gentleman there was very professional very polite and very helpful didn't have what I was looking for but …

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via Google
Lakeya Stewart
Lakeya Stewart

I needed a pool light assembly kit and also to have it installed. Scott was very patient and knowledgeable with me on Saturday. On Monday, Scott and Spencer came out to install the new light! It went perfectly smooth! Scott also was able to…

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via Facebook
Janelle Hartman
Janelle Hartman

I have not been into this place since I was a kid going with my mom for pool chemicals and they are still the friendliest people to work with. I am new to the pool maintenance world and appreciate them taking the time to explain what is …

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via Google
Janet Moore
Janet Moore

Staff is always friendly and very knowledgeable about pools and spas. Competitive pricing on supplies. Check them out for yourself.

via Google
Charles C
Charles C

It went great. Very good customer service. We shall return for our spa needs. Thanks.

Rob Hamilton
Rob Hamilton

Good people always helpful!

via Google
Tracie Collins
Tracie Collins

Found a hayward pump when other pool places would say there was none available, highly recommend pool patio and spas!

via Google
Ruth Bracey
Ruth Bracey

Our Olympic pool is 26 years old. I knew we were in trouble this spring when the water level was below the skimmer. The skimmer and filter were cracked due to improper winterizing. Scott and Spencer came down and assured us it was fixable. …

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via Google
David Bracey
David Bracey

We were very pleased with how quick they got us on their busy schedule.

Scott and Spencer replaced the skimmer and filter top on our above ground pool that were damaged by ice due to an improper closing from another pool company in Ft. …

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via Google
Rose Starnes
Rose Starnes

Great customer service and very knowledgeable!! Thank you.

via Google
John Or Susanne E
John Or Susanne E

You are always so friendly and helpful. Thank you

Deb McMahan
Deb McMahan

Excellent company with excellent staff — highly recommend them

via Google
Dan Guse
Dan Guse

They are great to work with. They do a great job.

via Facebook
Kathy Byrd
Kathy Byrd

Very helpful and courteous, not pushy on buying anything.

via Google
Sue Johnson
Sue Johnson

They did well cleaning my spa. Always terrific!

via Facebook
Kim H
Kim H

Kindnesses and you always remember my name I like that as a customer! It always great love the new 👀

John Bereza
John Bereza

Very knowledgeable Pool and Spa experts. They have great American made products and the new showroom is amazing! Highly recommend.

via Google
gocubsgo
gocubsgo

We appreciate their service and knowledge!

Response from business owner

Thank your for letting us know how we are doing. We look forward to helping you out in the future.

via Google
Cory Carnahan
Cory Carnahan

Highly recommend. Chris went out of his way to help us.

via Google
Stephanie Fortman
Stephanie Fortman

Shanna was super helpful and got me all the pool parts I was needing. Friendly and fast, I highly recommend!

via Google
Bruce Menck
Bruce Menck

Chris was good and did a great job solved the problem

via Facebook
Barbara Deckard
Barbara Deckard

Professional staff that answered all of our questions!

via Google
Jim Rode
Jim Rode

Very helpful and very knowledgeable!

via Google
Chris Neeley
Chris Neeley

Always friendly and helpful every time I enter the store

via Facebook
Paul Ulerick
Paul Ulerick

Good product and service. Staff makes me feel important!

via Facebook
Angela Hudson
Angela Hudson

Great service. Great prices. Locally owned.

via Facebook
Blake Egly
Blake Egly

The team returned for a slight noise and fixed it in a timely manner!

via Google
Mike Deskins
Mike Deskins

Everyone there was very knowledgeable and made the buying process easy !

via Google
Gary Stanley
Gary Stanley

I would highly recommend Pool Patios and Spas to anyone interested in a hot tub. My wife Sandy and I enjoyed meeting and working with Shanna when selecting the right hot tub for our family. She was very knowledgeable and helpful as we …

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via Google
Blake Egly
Blake Egly

Excellent service from start to finish, The whole group from sales service and installation was great help in making my 1st hot tub purchase!

Response from business owner

Thank you for posting this! We take pride in getting people in hot water! Thoroughly enjoyed the opportunity to work with you! Happy Hot Tubbin'!!

via Facebook
Charlie & Pam W
Charlie & Pam W

Always a pleasure dealing with anyone at Pools,Patio and Spa..Today it was Chris who helped install my Hot Tub many years ago...Great employee!!!

Justin Davies
Justin Davies

We were in the market for a hot tub and we had no idea where to start but we had a budget in mind. Scott got us set up with the perfect model for our family the team showed up when they said they would installed it flawlessly without …

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via Google
Vern Crews
Vern Crews

We’ve been using Pool Patio & Spas for 13 years. Always reliable, always timely and thorough. We can always count on them to take of our spa needs. Chris and his team are professional and respectful of our property and the prices for …

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via Google
Joe Pauken
Joe Pauken

They helped us secure a temporary heating element for our hot tub, and performed the required fix to get our tub back in working order. Excellent customer service!

via Facebook
Selena Frazier
Selena Frazier

Great people great place to shop. Truckers no problem being unloaded.

via Google
Selena Frazier
Selena Frazier

What a great place. Excellent management.

via Google
Leigh Smith
Leigh Smith

Good Folks, responsive and fairly priced!

via Facebook
Steve Eck
Steve Eck

These guys are very good at customer service. Had scheduled some elements to be replaced and the elements had went bad before the scheduled date. Due to the inclement weather that was forecasted, and knowing there was no heat to my spa …

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via Google
Todd Rynders
Todd Rynders

The staff has been extremely helpful and we enjoy our new hot tub.

via Google
Rich Cromwell
Rich Cromwell

Superb Service and competitive prices

via Facebook
Julie Steininger
Julie Steininger

They were very helpful. Fixed the problem in no time. Now we can enjoy the hot tub again!!!!

via Google
JE Garbash
JE Garbash

It's winter out you're hot tubs down to 70°. What do you do you call pool patios and spas they send out a technician who immediately diagnose the problem being electronic board replacement was in hand and installed how about that up to 102…

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via Google
Samuel Lash
Samuel Lash

They were very professional and quick

via Google
Jessica Culler
Jessica Culler

Thank you for fixing my hot tub!!! Your workers were so nice and helpful. They did such a fantastic job! I can’t wait to buy another product from you !

via Google
Scott Hagen
Scott Hagen

I believe pool and patio has some of the most dedicated and knowledgeable staff in town.

via Google
Douglas Wright
Douglas Wright

Really happy with our experience at Pool patio and spas. They helped us pick out the right hot tub for our family. The team installed it very professionally and explained how to use and maintain the tub. Our family is loving the time we get…

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via Google